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Skills

  • MS Office
  • Framework equipment
  • Cross-departmental coordination
  • Strategic selling
  • Negotiation of high-value trade-in deals
  • Communications
  • Leadership in sales team management
  • Distribution center management
  • Digital transformation in sales processes
  • Business-to-Consumer (B2C) relationship building

Work Experiences

  • Achieved 71% of the target.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Successfully introduced new product lines that resulted in a 9% increase in annual profits.
  • Created a task schedule for Used Car Dealers based on their individual strengths and knowledge of cross-functional collaboration.
  • Increased market share and earned #18 ranking by leapfrogging competitors.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Acted as the primary point of contact for high-priority clients, securing long-term relationships and increasing repeat business by 81%.
  • Achieved results over a several months-month span.
  • Taught my team members how to use effective strategies to meet operational and sales goals.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results through targeted promotions over a two years-month span.
  • Award-winning Used Car Dealer acknowledged for achieving 27% of sales volume targets in 2022, demonstrating consistent top-tier performance in the dealership industry.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Client-facing professional with a positive attitude and expertise in workflow optimization and performance reporting.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Applied rigorous appraisals.
  • Accomplished Used Car Dealer.

Accomplishments

  • Collaborated with team of 17 in the development of program.
  • Spearheaded a certified pre-owned vehicle program improving the resale rate by 33% and increasing customer trust across all tiers.
  • Established an appraisal system that identified 23% higher trade-in values, resulting in a net profit of $14 over 6 months months.
  • Developed a precise inventory management system that tracked over 7 vehicles, reducing lead times by 17% and improving sales readiness.
  • Resolved product issue through consumer testing.
  • Devised a targeted customer follow-up process that improved overall customer retention and boosted repeat sales by 27%.
  • Generated over 2 in additional revenue by implementing a new certified pre-owned vehicle strategy, which improved sales conversion rates by 53%.
  • Worked hand-in-hand with the service team to reduce inspection time by 71%, boosting inventory turnover and optimizing operational efficiency.
  • Collaborated with repair shop teams to ensure quick readiness of trade-in vehicles, reducing repair turnaround by 79%.
  • Mentored a sales staff of 7, resulting in individual productivity increases by 68%, enhancing overall dealership performance.

Affiliations

  • Automotive Fleet & Leasing Association (AFLA) Member
  • National Association of Minority Automobile Dealers (NAMAD) Affiliate
  • Certified Professional Salesperson (CPSP)
  • Automotive Dealer University Graduate 2021
  • American Marketing Association (AMA) – Member
  • Association for Computing Machinery
  • Automotive Digital Experts Conference (ADEC) Participant 2022
  • Certified Vehicle Appraisal Specialist (CVAS)
  • National Dealer Council Representation Denver
  • Association for Supply Chain Management (APICS)

Certifications

  • Motor Vehicle Title Management Certification - American Association of Motor Vehicle Administrators (AAMVA)
  • CompTIA Security+
  • Automotive Regulatory Compliance Manager (ARCM) Certification
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Master Dealer (CMD) - National Independent Automobile Dealers Association (NIADA)
  • Certified Dealership Marketing Manager - Automotive Marketing Academy
  • Certified Pre-Owned (CPO) Sales Expert - National Automotive Dealers Association (NADA)
  • Certified Public Accountant

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