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Skills

  • Mail management
  • Directing visitors
  • Meeting planning
  • Data entry documentation
  • Human Resources Management (HRM)
  • Sage 50, ERP and CaseWare
  • File and data retrieval systems
  • CRM and office management software
  • Sorting packages
  • Transcript typing

Work Experiences

  • Wrote email messages, memos, and business letters, as well as proofreading all documentation to ensure error-free communication for management.
  • Served as a liaison between internal and external stakeholders, reporting on project status and performance.
  • Kept an up-to-date organizational chart for the department.
  • Used HubSpot to keep track of expenses and keep records.
  • Check for compliance with company regulations and procedures by verifying and reviewing forms and reports.
  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Planned all of the staff's domestic and international travel, as well as their hotel and transportation needs.
  • Assisted with departmental operations such as filing, monthly reporting, and vendor requisitions.
  • Acted as the first point of contact for client queries, providing exceptional service and resolving issues that elevated client satisfaction scores by 69%.

Summaries

  • Individual who is tech-savvy and knows a lot about Asana and Workday.
  • Smooth and professional telephone voice that can be used to expertly manage multi-line systems in high-pressure situations.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Dedicated Administrative Assistant, Programs Group with experience in standard office support.
  • Program support specialist with 15 years of experience working with program leaders to achieve metric.
  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 13+ years in the field.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Excellent at drafting and finalizing correspondence, memoranda, and reports.

Accomplishments

  • Managed calendar and scheduling for executive and team members, helping to optimize their availability and reduce scheduling conflicts by 21%.
  • Scheduled, organized, and facilitated 6 conference calls and virtual meetings monthly, supporting improved communication and collaboration between process.
  • Planned and executed all aspects of a major office headquarter move.
  • Won "Excellence Award" for category.
  • Successfully coordinated cross-department communications on the development of program, ensuring 72% of project milestones were communicated on time.
  • Supported HR initiatives by maintaining accurate employee records and assisting in onboarding for 7 new hires, increasing workforce readiness.
  • Increased meeting room efficiency by 65% through implementation of Power BI, resulting in smoother room bookings across multiple departments.
  • Improved conflict resolution within the team, leading to a 63% increase in overall operational harmony and reduced internal disputes in 2022.
  • Led the consolidation of office supply inventories, reducing overhead costs by 40% and increasing efficiency in resource utilization.
  • Prepared comprehensive event budgets that ensured category under metric allocation, resulting in cost savings of 32%.

Affiliations

  • Participant, Society for Human Resource Management (SHRM) with focus on administrative coordination for HR-related events and conferences.
  • Alumni, Business Administration Program, standard, where I developed core skills in data management and process optimization that directly apply to administrative tasks.
  • Affiliation with Educational Foundations Association, attending seminars related to managing educational programs, grant writing, and report generation.
  • Affiliate, National Association of Professional Women (NAPW), participating in webinars on optimizing office expenses and cost-saving strategies in administrative roles.
  • Certified in Data Analysis Essentials from Ironclad Systems, applying knowledge to generate reports and increase actionable insights in administrative roles.
  • Continuous Professional Development through Tableau, educating on latest technologies that improve meeting productivity and technical performance in virtual meetings.
  • Contributor, Industry Administrative Professionals Newsletter, with articles focusing on increasing organizational transparency and improving communication streams.
  • Member, International Association of Administrative Professionals (IAAP), where I attended annual networking and professional development events to enhance expertise in administrative best practices.
  • Member, Corporate Women’s Networking Group, Boston, hosting virtual meetings and professional discussions on project-focused administrative tasks.
  • Secretary, Local Office Professionals Seattle, responsible for coordinating quarterly meeting schedules and ensuring efficient communications within the organization.

Certifications

  • Certified Fundraising Executive (CFRE) - CFRE International
  • Fundamentals of Project Planning and Management Certification - University of Virginia
  • Business Communication Certificate - Summit Group
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified Event Planner (CEP) - Northwind
  • Basic Office Filing Systems Certification - Meridian
  • Salesforce
  • American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS) - 2023, framework
  • Association for Project Management (APM)

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