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Skills

  • Insurance billing
  • Problem-solving
  • Team building
  • Multi-tasking
  • Cross-functional team collaboration
  • Communications
  • Planning and coordination
  • Time management
  • MS Office
  • Problem resolution

Work Experiences

  • Studied existing procedures and policies to provide optimal leadership to employees and framework operations when filling in for absent managers.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Entered customer data into the QuickBooks system, ensuring that financial and personal information was kept safe.
  • Trained Reconditioning Managers and Reconditioning Managers in customer service initiatives, resulting in a client retention rate of 17% in 14 6 months.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Supervised process department with over 8 employees and $4 category budget.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Six Sigma certified
  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Professional with 4 years of experience in the Miscellaneous sector.
  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • Reconditioning Manager and team leader with 10 years of experience in process settings.
  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Reconditioning Manager is capable of producing high-quality framework work.
  • Stakeholder engagement in method settings and vendor management in risk assessment settings.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Reconditioning Manager has been recognized for creating positive environments in which employees can thrive and succeed.

Accomplishments

  • Identified bottlenecks in the reconditioning pipeline; reorganized staffing and scheduling resulting in a 32% productivity boost.
  • Surveyed, evaluated, and upgraded reconditioning tools, saving the company $3 annually by reducing resource wastage.
  • Directed the implementation of a new quality assurance protocol, leading to a reduction in post-market complaints by 58%, positively impacting brand reputation.
  • Created structured performance reports on tool utilization, leading to a $4 decrease in part consumption and operational costs.
  • Pioneered a standardized inspection checklist, which helped reduce reconditioning discrepancies by 57%.
  • Successfully rolled out continuous improvement initiatives that increased reconditioning productivity by 24% within several months.
  • Organized a system-wide shift in reconditioning processes, effectively cutting total process cycle time by 41% and increasing output.
  • Designed and implemented a training program for new team members, reducing the onboarding time by 83% and ensuring operational consistency.
  • Developed new reconditioning workflows for Microsoft Excel, reducing vehicle time-to-market by 31% while maintaining quality standards.
  • Developed and implemented daily performance tracking dashboards, providing real-time insights that improved material usage efficiency by 76%.

Affiliations

  • Member of the Material Handling Equipment Distributors Association (MHEDA), enhancing knowledge in logistics management and process automation.
  • Participated in advanced leadership training through the American Management Association (AMA), with an emphasis on leading teams in reconditioning projects.
  • Received a Process Improvement Leadership Award from the Institute of Asset Management in 2016, for implementing strategies that reduced cycle time.
  • Completed advanced Kaizen training through the Shingo Institute, applying learned methodologies to improve customer satisfaction in reconditioning processes.
  • Collaborated with industry leaders through the National Truck Equipment Association (NTEA) to improve standards in the reconditioning of commercial vehicles.
  • Awarded Green Belt Certification in Lean Six Sigma from the Institute of Industrial and Systems Engineers in 2015, demonstrating advanced process improvement skills.
  • Participated in Institute for Scrap Recycling Industries (ISRI) programs to adopt sustainable reconditioning and recycling practices.
  • Member of the Association for Operations Management (APICS) with a focus on Lean and Process Improvement methodologies, including Kaizen initiatives.
  • Certified participant in the Maintenance Excellence Institute, focusing on improving the overall lifecycle maintenance and reconditioning of equipment.
  • Affiliated with the Society for Maintenance and Reliability Professionals (SMRP), contributing to benchmarking process improvements that reduce downtime.

Certifications

  • ISO 9001:2015 Lead Auditor Certification
  • Certified Public Accountant (CPA)
  • Root Cause Analysis (RCA) Certification
  • Fleet Management Essentials Certification
  • American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS)
  • VDA 6.3 Process Auditor Certification
  • Association for Project Management (APM)
  • APICS Certified in Planning and Inventory Management (CPIM)
  • Certified Reliability Engineer (CRE)

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