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Skills

  • Trained in defensive tactics
  • Community service compliance monitoring
  • Confidential data handling
  • Attention to detail
  • Customer service skills
  • 12-Steps program familiarity
  • Knowledge of local and federal legal regulations
  • Report writing and documentation
  • Data entry accuracy
  • Confidential report tracking

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Collected, cataloged, and maintained legal documents, contributing to a Outstanding Service Award for record-keeping excellence in 2019.
  • Collected legal documents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted overall department efficiency by 31%.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Cataloгed legal documents.
  • Kept offender records and documentation organized in accordance with department and legal guidelines.
  • Calculated restitution payments for offenders.
  • Pre-sentence investigations were conducted by conducting in-depth research and compiling police reports.

Summaries

  • Adept at crisis management.
  • Addresses offender issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative professional with a track record of teamwork.
  • Assisted the legal team in processing 4 successful expungements.
  • Completed tasks in a timely fashion.
  • Juvenile Probation Officer with extensive experience developing and implementing effective probation plans with juveniles, families, and outside resources.
  • Probation Clerk with 10 years of successful data analysis and workflow optimization experience.
  • Achieved a 30% reduction in case backlog.
  • Clear understanding of budget management and risk assessment as well as budget management training.

Accomplishments

  • Maintained up-to-date probation databases and filing systems, improving overall department efficiency by 73%.
  • Monitored offender compliance with community service obligations by coordinating with program and maintaining clear documentation of hours served.
  • Resolved product issue through consumer testing.
  • Supported the processing of 13 electronic filing submissions into the court system by meeting strict deadlines and maintaining accuracy.
  • Enhanced case processing efficiency by adopting automation tools, reducing manual errors by 42%.
  • Audited probation records monthly, ensuring compliance with all internal office procedures and external legal requirements.
  • Developed and maintained confidential probation records, ensuring compliance with all state and federal regulations by implementing Salesforce.
  • Processed requests for copies of probation records from law enforcement and court officials, adhering to strict confidentiality protocols.
  • Managed a caseload of roughly 7 probation cases, ensuring each was handled within designated legal timelines.
  • Supported successful offender rehabilitation programs by acting as a trusted point of contact for families and social services providers.

Affiliations

  • Freemason
  • American Probation and Parole Association (APPA)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • American Correctional Association (ACA)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • American Bar Association (ABA) Criminal Justice Section
  • Association for Criminal Justice Research (ACJR)

Certifications

  • Certificate in Case Management for the Courts
  • Advanced Training for Probation Case Management Systems
  • First Aid/CPR Certified
  • Professional Paralegal (PP) by NALS
  • Certification in Court Administration and Case Processing
  • ACCS Probation/Parole Officer Certification
  • Certified Legal Assistant (CLA/CP) through National Association of Legal Assistants
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)

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