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Skills

  • First Aid/CPR
  • Time management
  • Process improvement
  • Cross-selling and upselling
  • Project organization
  • Sales strategy development
  • B2B sales
  • Route planning
  • Regulatory compliance
  • Operational improvement

Work Experiences

  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.
  • Kept track of sales by entering order data into Jira.
  • Achieved results over 2024.
  • Addressed customer issues right away to ensure a quick resolution.
  • Advised clients on optimal Power BI usage.
  • Achieved $4 in new revenue.
  • Communicated insights to leadership.
  • Boosted sales for ServiceNow by $8.
  • Achieved 68% sales growth over 2016.
  • Achieved a 85% improvement in brand trust ratings.

Summaries

  • Offering a 6-year career in Customer Service, as well as a strong work ethic and a polite demeanor.
  • Achieved a 76% success rate.
  • Accomplished Sales Vendor with over 9 years of experience.
  • Achieved waste reduction.
  • A first-rate team member who excels in sales and delivery.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Excellent time management skills and the ability to deliver on time Salesforce.
  • Successfully managing profitable program routes as a member of the sales team with a lot of experience.
  • Route Sales Representative who is both engaging and pleasant, with the ability to maintain existing business accounts while breaking into new target markets.
  • Sales Vendor with 3 years of experience delivering and promoting Workday.

Accomplishments

  • Developed strong relationships with key accounts, leading to a 57% increase in repeat business and client satisfaction in 2024.
  • Created personalized sales presentations that resulted in a client conversion rate 68% higher than the team average.
  • Collaborated with marketing teams to align sales promotions, increasing foot traffic and overall sales by 30% in Qframework.
  • Collaborated with channel partners to optimize product placement that increased sales for HubSpot by $6, surpassing annual goals by 41%.
  • Managed and resolved 10 high-profile customer disputes, retaining 40% of the potentially lost business.
  • Piloted a new product launch with channel partners, achieving 76% sales growth within the first 14 weeks post-launch.
  • Documented and resolved program which led to system.
  • Nurtured high-value client relationships, securing a 23% increase in repeat orders and customer loyalty in 2024.
  • Developed a detailed ROI-focused sales plan that successfully brought $15 in revenue within the first 7 months of execution.
  • Mentored junior sales associates, improving their closing rate by 58% and reducing onboarding time by several months.

Affiliations

  • National Retail Federation (NRF) Member
  • Certified in Customer Facilitation and Negotiation (CPA)
  • Affiliate Member of Consumer Goods Technology Council
  • Project Management Institute
  • Rotary International
  • Institute of Sales Management (ISM) Accredited
  • Professional Sales Mastery Program (2015 Completion)
  • Certified Revenue Leadership Expert (CRLE - 2016)
  • Sales Management Association (SMA) Member
  • Freemason

Certifications

  • Google Ads Certification 2022
  • Pricing Strategy Optimization Certification - Cedar Works
  • Certified Lead Generation Specialist (CLGS), Vantage
  • Google Certified Professional Cloud Architect
  • Advanced Sales Management Certification, Summit Group
  • Salesforce
  • Professional Sales Certificate, program
  • Negotiation Strategy Certificate from program
  • Google Analytics Individual Qualification
  • Professional Certificate in Sales Operations, Lakeside Partners

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