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Skills

  • Basic life support knowledge
  • Emergency Resource Allocation
  • Confidential data handling
  • Invoice generation
  • Computer-Aided Dispatch (CAD) systems
  • Information documentation
  • Customer service
  • Attention to detail
  • Map reading abilities
  • MS Office

Work Experiences

  • Assisted tactical teams in the field.
  • Worked with others to brainstorm new program possibilities.
  • Assisted in the coordination and successful resolution of large-scale public safety events, including procedure, by dispatching multiple unit types and maintaining communication flow.
  • Coached team members for performance enhancement.
  • Accurately relayed tactical information.
  • Developed a reputation for punctuality and hard work.
  • Routed calls to the appropriate police, fire, or medical responders, depending on the nature of the call.
  • Acted as point-of-contact for IT troubleshooting.
  • Special requests, such as BOLOs, were handled by me.
  • Management recognized me for providing outstanding customer service.

Summaries

  • Able to maintain focus and clarity.
  • A proven leader in public safety communication.
  • Motivating leader who has built and managed standard teams in the past.
  • Actively monitored dispatched units.
  • Focused 911 Dispatcher with 18 years of field experience.
  • A patient and composed professional, able to maintain focus and clarity while coordinating emergency responses for 14 or more high-priority calls per shift.
  • Performance reporting in standard settings and stakeholder engagement in workflow optimization settings.
  • Familiar with determining the type and scope of emergencies, as well as the incident's location and other pertinent information.
  • Procedures and requirements for emergency dispatching are well-understood.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Developed specialized training modules focusing on improving critical incident response, resulting in a 84% increase in call-handling accuracy among new hires.
  • Maintained real-time situational awareness using system, leading to efficient coordination of resources during multi-agency emergencies.
  • Effectively prioritized high-stakes emergency calls, lowering average response times by 19% using enhanced resource management techniques.
  • Utilized standard to assist in accurate logging of all incident details, ensuring real-time, actionable intelligence was made accessible to responding units.
  • Reduced average call processing times by 82% by implementing updated routing technologies and best practices for emergency triaging.
  • Advised on the integration of framework, which enhanced the communication system’s reliability and minimized data loss during high-volume periods.
  • Served as Shift Supervisor, overseeing a team of 9 dispatchers and ensuring efficient execution of all critical responsibilities.
  • Assisted in the creation and implementation of a severe weather protocol, enhancing preparedness and response times during natural disaster events.
  • Collaborated with law enforcement units to ensure accurate and timely transmission of critical incident information, facilitating optimal response strategies.
  • Assisted in routing priority emergency calls to specialized units such as system and metric, reducing initial response time by 72%.

Affiliations

  • Certified in Telecommunication Device for the Deaf (TDD) emergency call response, enhancing accessibility within 911 dispatch
  • Certified in Advanced Fire Emergency Dispatch Protocol by system
  • Co-leader of the yearly Portland Emergency Response Simulation alongside local law enforcement and medical teams
  • Affiliated with the National Emergency Number Association (NENA) for best practice adoption in 911 operations
  • Guest speaker at the annual Public Safety Telecommunicator Summit, discussing system
  • Participated in the FEMA National Preparedness Symposium, focusing on mission-critical communications systems improvements
  • Member of the International Association of Public-Safety Communications Officials (APCO) since 2015
  • Participant in state task force on improving Next Generation 911 (NG911) technology deployment and training
  • Contributor to Incident Response Protocol development in collaboration with the category
  • Attendee of the NG911 Now Coalition industry forums from 2021, staying informed on the future of emergency communication technology

Certifications

  • Google Certified Professional Cloud Architect
  • Hostage Negotiations for Telecommunicators (Course Completion) 2016 (Organization/State-Specific)
  • 911 Telecommunicator Certification 2015 (State-Specific)
  • Emergency Fire Dispatcher (EFD) Certification 2024 (International Academies of Emergency Dispatch)
  • Law Enforcement Communications (LEC) Certification 2024 (APCO International)
  • Parent-Initiated Missing Person (PIM) Certification 2022 (National Center for Missing & Exploited Children)
  • Professional Communications & Conflict Resolution Certification 2019 (Organization/State-Specific)
  • Association for Project Management (APM)
  • Advanced Police Dispatch (Course Completion) 2023 (APCO International)
  • Basic Telecommunicator Certification 2022 (Organization/State-Specific)

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