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Skills

  • Scheduling
  • Food plating and presentation
  • Customer service excellence
  • Operational improvement
  • Cleanliness
  • Customer loyalty building strategies
  • Regulatory compliance
  • Problem resolution
  • Food safety and sanitation compliance
  • Cost controls

Work Experiences

  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Developed and maintained strong relationships with regular customers, resulting in a 55% boost in customer loyalty.
  • Collaborated with management to ensure menu items adhered to dietary restrictions and allergen requirements, boosting customer trust and repeat visits.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • Analyzed food and beverage stock levels.
  • Collaborated with the executive chef to create seasonal menus, helping boost sales by $5 during peak periods.
  • Assisted in the successful opening of Seattle, training 15 staff members and ensuring a smooth launch.
  • Conducted 2 routine kitchen inspections per week.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted repeat visits.
  • Able to improve performance under pressure.
  • Within Miscellaneous, senior Food Service Employee and outstanding performer in project management and performance reporting.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent category support.
  • Efficient Food Service Employee with over 10 years of experience in initiative and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Food Service Employee with over 12 years of process and procedure service experience.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Costs were consistently reduced while profits were increased.
  • Food Service Employee with 17 years of successful team leadership and process improvement experience.

Accomplishments

  • Played a key role in reducing inventory loss by 41% through accurate tracking and daily oversight of stock levels.
  • Trained and mentored new team members which resulted in a 48% increase in their output and adherence to restaurant standards.
  • Monitored and managed orders across multiple platforms, achieving 73% on-time delivery rate for online and takeout services.
  • Contributed to a 55% improvement in overall shift performance by implementing real-time problem-solving techniques during peak hours.
  • Assisted in the successful opening of Boston, training 10 staff members and achieving 44% customer satisfaction on launch day.
  • Resolved product issue through consumer testing.
  • Collaborated with front-of-house and back-of-house teams to improve communication and reduce order errors by 76%, enhancing overall service quality.
  • Improved employee scheduling to optimize staff performance and minimize labor costs, resulting in a 52% reduction in overtime hours.
  • Assisted a high-traffic restaurant in navigating staffing shortages by stepping into multiple roles, ensuring minimal disruption to service.
  • Generated creative solutions for customer-related challenges, leading to reduced wait times and a 63% improvement in service flow.

Affiliations

  • National Association of Social Workers
  • Society of Foodservice Managers - Contributed toward discussions on efficient POS systems and service flow optimization.
  • American Culinary Federation (ACF) - Regularly attending workshops and seminars on healthy menu planning.
  • American Society for Nutrition (ASN) – Active member since 2024, focusing on nutritional guidelines within menu planning.
  • National Association of College & University Food Services (NACUFS) - Affiliated to enhance training and performance on large-scale foodservice operations.
  • International Sommelier Guild (ISG) - Acquired knowledge in beverage pairings, helping enhance customer dining experiences.
  • Association for Supply Chain Management (APICS)
  • International Foodservice Manufacturers Association (IFMA) - Leveraging industry insights to optimize operations using sustainability principles.
  • Hospitality Sales & Marketing Association International (HSMAI) - Participated in workshops to further develop customer engagement and upselling techniques.
  • Farm to Table Association - Participation in promoting healthier local sourcing for food ingredients.

Certifications

  • Food Safety Preventive Controls Alliance Certification (FSPCA)
  • Leadership And Supervision Skills in Foodservice Certification
  • ServSafe Food Protection Manager Certification
  • Point of Sale (POS) System Certification ServiceNow
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Manager Certification system
  • Certified Public Accountant
  • Allergen Awareness Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid & CPR Certification

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