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Skills

  • Operational improvement
  • Waterfall methodology
  • Hardware configuration management
  • Organization
  • Mentorship of cross-departmental teams
  • Impact analysis of configuration changes
  • Problem resolution
  • Communications
  • Mentorship and training of junior team members
  • Configuration Process Documentation

Work Experiences

  • Coordinated over 16 sites.
  • Analyzed change requests.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Cut rework by 41%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Audited over 2 configurations.
  • Attended by over 5 staff.
  • Had an excellent attendance record and was always on time for work.
  • Answered 6 calls per two years to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with 8 business units.
  • Achieved 57% fewer delays.
  • Successful at inspiring teams to meet tight deadlines.
  • Achieved success in standardizing documentation protocols, driving increased traceability and reducing the time to resolve configuration-related issues by 48%.
  • Attempt to bring new skills and knowledge to a growing team in a new position.
  • Configuration Controller is a multi-talented Configuration Controller who is consistently rewarded for planning and operational improvements.
  • Configuration Controller with 9 years of successful project management and performance reporting experience.
  • Achieved success in standardizing documentation protocols.
  • Configuration Controller with 18 years of experience achieving ambitious goals in a difficult IT environment.

Accomplishments

  • Successfully resolved 18 critical configuration issues, preventing significant delays in product launch.
  • Collaborated with 12 departments to update product configuration data, ensuring alignment with regulatory requirements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained over 12 employees on new configuration management processes, contributing to a company-wide reduction in misconfigurations by 41%
  • Led inter-departmental teams during major product version releases, successfully managing over 11 configuration updates without incident.
  • Documented and resolved framework which led to method.
  • Assembled cross-functional teams for crisis resolution, ensuring all urgent configuration rectifications were completed within 18 months.
  • Conducted root cause analysis of configuration issues, resulting in process improvements that increased the quality of final products by 85%
  • Initiated a thorough review of legacy configuration systems, creating a roadmap that reduced maintenance complexity by 7%
  • Automated data reconciliation process for Adobe Creative Suite, reducing audit processing time by 37%.

Affiliations

  • DevOps Institute - Configuration and Infrastructure Academy
  • Association for Computing Machinery
  • Jaycees
  • National Archives and Records Administration (NARA) - Configuration and Data Management Team
  • American Society for Quality (ASQ) - Configuration Management Special Interest Group
  • Toastmasters
  • Society of Women Engineers
  • Lean Enterprise Institute (LEI) - Configuration and Change Optimization
  • National Association of Social Workers
  • Configuration Management Benchmarking Group (CMBG)

Certifications

  • Systems Configuration Management Specialist - Ironclad Systems, 2017
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Security Manager (CISM) - ISACA - 2017
  • Certified Application Lifecycle Management Professional (CALMP) - Meridian, 2019
  • Apple Certified Associate (ACA)
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2017
  • ISO 9001 Lead Auditor Certification - procedure
  • SAFe DevOps Certification (SDP) - system, 2019

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