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Skills

  • First Aid/CPR
  • Product lifecycle management
  • Customer service
  • Quality assurance
  • Compliance with industry standards (e.g., ITIL)
  • Change request analysis and approval
  • Configuration baseline creation and management
  • Risk mitigation planning
  • Business operations
  • Data validation and verification

Work Experiences

  • Authored and maintained configuration manuals, improving cross-team communication and reducing onboarding time for new hires by 73%.
  • Authored and maintained configuration manuals.
  • Designed version control standards.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Analyzed change requests.
  • Delivered detailed configuration records and reports.
  • Coordinated over 16 sites.
  • Looked into project issues and either fixed them or escalated them.
  • Collaborated with engineering teams to reconcile over 13 configuration discrepancies and ensure system accuracy.
  • Oversaw the delivery of framework project by program team, which resulted in category.

Summaries

  • Achieved 57% fewer delays.
  • Adept at serving as the central point of contact for configuration control issues, improving team accountability and responsiveness by 63%, ensuring smooth operations.
  • Collaborated in configuration review meetings.
  • Well-versed in the planning and deployment of team leadership.
  • Configuration Controller with 18 years of experience achieving ambitious goals in a difficult IT environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Successful at inspiring teams to meet tight deadlines.
  • Collaborative Configuration Controller successfully reconciling over 9 configuration discrepancies per project, ensuring seamless system accuracy and reducing downtime.
  • Within Miscellaneous, senior Configuration Controller and outstanding performer in strategic planning and performance reporting.
  • Configuration Controller is a multi-talented Configuration Controller who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Developed and enforced strict version control protocols, drastically reducing configuration missteps across multiple project releases.
  • Enhanced tracking methods for configuration audits, resulting in ITIL certification with zero critical issues.
  • Supervised and implemented configuration management for SAP, ensuring compatibility and consistency across all versions.
  • Ensured seamless transitions between product versions by managing over 4 configuration changes with minimal impact on customer experience.
  • Initiated a Six Sigma project for process improvements, streamlining configuration control procedures and saving 29% in manual bandwidth.
  • Centralized version control for Asana, reducing redundant configurations and improving system reliability.
  • Trained over 12 employees on new configuration management processes, contributing to a company-wide reduction in misconfigurations by 41%
  • Reduced manual error by implementing enhanced configuration automation processes, saving 7 working hours per week.
  • Integrated Lean methodologies to systematically map and improve configuration management, boosting operational efficiency by 79%
  • Led post-launch configurations analysis, identifying and mitigating 16 hidden vulnerabilities before they reached production.

Affiliations

  • International Council on Systems Engineering (INCOSE)
  • Toastmasters
  • Software Process Improvement Network (SPIN) - Configuration Management Working Group
  • Society of Human Resource Management
  • Freemason
  • SAFe® (Scaled Agile Framework) Systems Engineering and Configuration Management
  • Institute of Configuration Management (ICM)
  • Project Management Institute
  • Lean Enterprise Institute (LEI) - Configuration and Change Optimization
  • Agile Alliance - Configuration and Version Control Team

Certifications

  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Product Lifecycle Management (PLM) - Northwind, 2022
  • Certified in the Governance of Enterprise Information Technology (CGEIT) - initiative, 2021
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • SAFe DevOps Certification (SDP) - system, 2019
  • Red Hat Certified Specialist in Configuration Management - procedure, 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)

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