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Skills

  • Patient advocacy and support
  • Conflict resolution and active listening
  • Lab result coordination and delivery
  • Customer service
  • Electronic records system implementation QuickBooks
  • Phone call triage and message routing
  • Medical insurance claims processing
  • Appointment scheduling and calendar management
  • Effective physician and family communication
  • Hospital unit flow optimization

Work Experiences

  • Collaborated closely with interdisciplinary teams to ensure timely entry of physician orders, helping meet critical treatment windows for patients.
  • Kept meticulous records of office inventories and ordered additional supplies for $8.
  • Disseminated standardized patient charts.
  • Achieved a 18% reduction in overdue payments.
  • Decreased response times for patient care requests by 17% minutes.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Contributed to 51% improvement in shift coverage.
  • Coordinated lab test results for over 2 daily patients.
  • Created an efficient workflow for managing patient referrals.
  • Collaborated with nursing and administrative teams to schedule staff shifts, contributing to 44% improvement in shift coverage and nurse satisfaction.

Summaries

  • With over 18 years of experience in the program industry, I am committed to organization and collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved a 67% reduction in chart retrieval times.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Knows how to manage charts, forms, and payments.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with the finance department.

Accomplishments

  • Reduced admission processing time by 75% per patient by implementing a cross-department coordination system.
  • Accurately transcribed doctors’ orders into patient charts, improving workflow and increasing treatment execution by 29%.
  • Received positive feedback from patients and families, contributing to unit achieving 80% patient satisfaction scores.
  • Assisted in coordinating the discharge process, reducing average discharge time by 13 minutes per patient.
  • Developed and launched an initiative to educate patients on their post-procedure care, improving follow-up compliance by 77%.
  • Organized and managed documentation for 3 patient admissions daily, maintaining 27% accuracy in medical records.
  • Utilized medical terminology expertise to ensure that all patient-related orders were accurately communicated between departments.
  • Partnered with the clinical leadership team to draft patient care policies, resulting in a 80% reduction in patient processing times.
  • Played an essential role in the unit's successful CPA accreditation renewal by revamping administrative procedures to meet new standards.
  • Identified areas for process improvement in medical documentation, resulting in a 33% reduction in billing errors.

Affiliations

  • Healthcare Leadership Council (HLC)
  • College of Healthcare Information Management Executives (CHIME)
  • National Association of Social Workers
  • American Health Information Management Association (AHIMA)
  • International Association of Medical Receptionists
  • Health Information and Management Systems Society (HIMSS)
  • Project Management Institute
  • Toastmasters
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • International Association of Administrative Professionals

Certifications

  • Certified Medical Administrative Assistant (CMAA) - Northwind
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification - 2021
  • Administrative Medical Assisting – Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Patient Privacy & Data Security Certification – Northwind
  • Certified Professional Coder (CPC) - American Academy of Professional Coders
  • Infection Control Certification – Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association
  • Pharmacy Technician Certification – procedure

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