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Skills

  • Procedure equipment
  • Customer service
  • Cross-functional team collaboration
  • Medical terminology proficiency
  • Conflict resolution and active listening
  • Compliance with Healthcare Policies
  • Hospital unit flow optimization
  • HIPAA compliance and confidential information handling
  • Audit preparation and billing reconciliation
  • Organization

Work Experiences

  • Collaborated with interdisciplinary teams.
  • Collaborated with the billing department.
  • Assisted in the development of a filing and tracking system.
  • Aided in 51% reduction of compliance discrepancies.
  • Was in charge of financial documents like expense reports and invoices.
  • Ensured accurate billing during audits.
  • Coordinated inter-departmental transfers.
  • Achieved results within 2018.
  • Achieved a 18% reduction in overdue payments.
  • Developed a supply tracking system that minimized office stockouts and saved 13 in unnecessary orders within 2021.

Summaries

  • QuickBooks advanced abilities
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved a 66% error-free billing rate.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved a 70% improvement in patient treatment initiation times.
  • Knows how to manage charts, forms, and payments.
  • Opportunity to learn Japanese was pursued in order to improve support for system populations.
  • Proven experience in program and framework environments, as well as knowledge of provider requirements.
  • Achieved a 42% reduction in overdue patient payments through meticulous billing reconciliation and collaboration with the finance department.

Accomplishments

  • Identified areas for process improvement in medical documentation, resulting in a 33% reduction in billing errors.
  • Collaborated with team of 10 in the development of standard.
  • Served as a liaison between nursing staff and doctors to ensure patients’ paperwork was properly filed and processed within several months.
  • Resolved product issue through consumer testing.
  • Assisted in training the nursing unit on administrative systems, leading to a 27% enhancement in data entry accuracy.
  • Improved scheduling workflow, reducing appointment scheduling delays by 75%. This resulted in increased patient satisfaction and smoother operations.
  • Partnered with the clinical leadership team to draft patient care policies, resulting in a 80% reduction in patient processing times.
  • Served as the primary point of contact for patient-related inquiries at the nursing station, handling an average of 12 calls per shift.
  • Collaborated with healthcare providers to ensure timely processing of 11 lab orders daily, improving patient treatment compliance.
  • Managed the filing system for 17 patient records in compliance with hospital policy and state regulations, ensuring consistency and accuracy.

Affiliations

  • Patient Care Coordination Academy Member
  • American Nurses Association (ANA), Affiliate for Unit Clerks
  • Rotary International
  • Lions Club
  • National Association of Social Workers
  • Certified Medical Administrative Specialist Program (CMAS)
  • Freemason
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Project Management Institute

Certifications

  • Electronic Health Record Management Certification – process
  • First Aid/CPR Certified
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification - 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Medical Terminology Certification – standard
  • Certified Electronic Health Records Specialist (CEHRS) - method
  • Nursing Unit Clerk Certificate – system
  • Certified Business Analysis Professional (CBAP)
  • Medical Office Assistant with Health Unit Coordination Certificate – Phoenix

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