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Skills

  • Account management
  • Communication with payers
  • Insurance carrier liaison
  • Knowledge of Electronic Health Record (EHR) systems
  • Medical record auditing
  • Supervision
  • Collaboration with Interdisciplinary Teams
  • MS Office
  • Method equipment
  • Clinical documentation submission

Work Experiences

  • Collaborated with doctors, social workers, and case managers to expedite discharge planning and ensure reduced length of patient stays by 69%.
  • Oversaw the delivery of initiative project by process team, which resulted in category.
  • Collaborated with human resources to update medical necessity criteria.
  • Compiled data to support reduction in denied insurance claims.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in implementing a new claim review software for the department, resulting in a 44% decrease in processing errors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Conducted quarterly training sessions to update the team on evolving insurance regulations, which led to a 36% decrease in claim denials.
  • Collaborated with finance to update medical necessity criteria per insurance policy changes, improving initial approval rates by 54%.

Summaries

  • Accomplished in report generation.
  • Achieved efficiency through workflow standardization.
  • Achieved a 81% decrease in rejected claims.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to framework regulations and program department guidelines.
  • Adept at handling time-sensitive cases, achieving faster patient discharge and proactive care adjustments through timely authorization approvals.
  • Within Miscellaneous, senior Utilization Review Assistant and outstanding performer in quality assurance and stakeholder engagement.
  • Boosted team efficiency.
  • Accomplished in report generation and data analysis, creating actionable insights that contributed to company-wide process enhancements in 2021.
  • Adept at handling time-sensitive cases.
  • Hardworking Utilization Review Assistant with 17 years of telecommuting experience meeting customer needs.

Accomplishments

  • Maintained secure, organized, and HIPAA-compliant records of patient documentation, contributing to a successful standard.
  • Coordinated work between nursing, billing, and case management teams, leading to an 18-month trend of reduced coverage denial rates.
  • Worked closely with clinical staff to correctly document medical necessity reviews, improving approval rates and reducing denials by 80%.
  • Assisted in the creation of utilization reports, which informed decisions increasing departmental productivity by 6 hours each week.
  • Reduced claim denial rates by 55% through process improvements in claims submissions and insurance coordination.
  • Authored regular utilization review reports shared with management that facilitated informed decisions, reducing operational costs by 41%.
  • Tracked usage trends and identified key payer concerns that helped reduce costly reworks, saving the department 2 hours monthly.
  • Ensured timely filing of appeals for denied claims, recovering 4 in previously denied payments over 6 months.
  • Identified 7 of discrepancies in insurance claims processing, leading to improved compliance and reduced rejected claims.
  • Trained staff on best practices for handling patient records and claims submissions, contributing to a 48% reduction in filing errors.

Affiliations

  • National Certified Insurance and Coding Specialist (NCICS)
  • American College of Healthcare Executives (ACHE)
  • American Health Information Management Association (AHIMA)
  • National Association for Healthcare Quality (NAHQ)
  • Association for Clinical Documentation Integrity Specialists (ACDIS)
  • Certified Healthcare Financial Professional (CHFP) through HFMA
  • National Association of Utilization Review Professionals (NAURP)
  • International Council of Nurses
  • Certified Professional in Utilization Review (CPUR)
  • Rotary International

Certifications

  • Certified Healthcare Financial Professional (CHFP)
  • First Aid/CPR Certified
  • Certified Professional in Patient Advocacy (CPPA)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • ServSafe
  • Registered Health Information Administrator (RHIA)
  • Licensed Clinical Social Worker (LCSW)
  • Utilization Review Accreditation Commission (URAC) Certification
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect

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