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Skills

  • Appointment scheduling
  • Relationship development
  • Supply Chain Management
  • Document retrieval system improvement
  • Meeting coordination
  • Report generation
  • Efficient filing systems creation
  • Supervision
  • Adaptability in Fast-paced Environments
  • Compliance Tracking

Work Experiences

  • Completed time-sensitive projects 10 days ahead of schedule.
  • Developed customized patient correspondence templates.
  • Kept meticulous records of office inventories and ordered additional supplies for $9.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Achieved results in 2022.
  • Acted as a liaison between health insurers and compliance providers.
  • Coordinated care plans and follow-ups for over 12 patients per month, ensuring a 98% compliance rate with treatment protocols.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Awarded in 2018.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.

Summaries

  • Opportunity to learn Portuguese was pursued in order to improve support for method populations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in insurance claims processing.
  • Knows how to manage charts, forms, and payments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Within Miscellaneous, senior Care Management Secretary and outstanding performer in workflow optimization and process improvement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aligned operations with care protocols.
  • Achieved results through proactive monitoring.

Accomplishments

  • Conducted weekly performance reviews to assess patient satisfaction and staff efficiency, resulting in a 32% improvement in service delivery.
  • Resolved product issue through consumer testing.
  • Coordinated appointment scheduling for 2 patients daily, ensuring minimal conflicts and efficient time allocation for healthcare providers.
  • Developed and refined standardized patient correspondence templates, cutting follow-up letter preparation time by 77%.
  • Trained 11 new administrative support staff on effective scheduling, patient record management, and EMR software use.
  • Spearheaded the office automation project, reducing dependence on paper-based records by 72% within 12 months.
  • Designed internal tracking databases for performance metrics, allowing teams to monitor patient outcomes more effectively.
  • Audited patient records bi-weekly, which led to a reduction in compliance errors by 52%.
  • Collaborated with the care management team to create personalized patient care plans, improving patient engagement and adherence by 27%.
  • Minimized appointment cancellations by 39% through proactive communication with patients and healthcare professionals.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Interdisciplinary Hospital Committee Member
  • American Society of Healthcare Risk Management (ASHRM)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • National Association of Social Workers
  • International Council of Nurses
  • Freemason
  • Medical Ethics Committee Participant
  • Healthcare Administrative Professionals Training Program

Certifications

  • Patient Care Coordination Certification - Northwind
  • Healthcare Customer Service Training Certificate
  • Certified Clinical Medical Assistant (CCMA)
  • CompTIA A+ Technician
  • HIPAA Certification - 2024
  • SHRM Certified Professional (SHRM-CP)
  • Healthcare Data Analytics Certification
  • Certified Healthcare Administrative Professional (cHAP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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