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Skills

  • Project organization
  • Adaptability in Fast-paced Environments
  • Problem-solving
  • Critical thinking
  • Compliance Tracking
  • Insurance claims processing
  • Team collaboration
  • Multi-line phone system management
  • Team management
  • Customer service

Work Experiences

  • Contributed to a 63% increase in overall patient engagement.
  • Designed an electronic patient feedback system.
  • Acted as a liaison between health insurers and compliance providers.
  • Acted as a liaison between health insurers and logistics providers, expediting pre-authorizations and approvals within 15 hours.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Collaborated with doctors, nurses, and social workers to ensure care coordination meetings occurred without conflicts.
  • Collaborated with doctors, nurses, and social workers.
  • Assumed lead role in coordinating telehealth appointments.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Designed and maintained an electronic patient feedback system, increasing survey participation by 30%.

Summaries

  • Trained in Asana and possesses exceptional cross-functional collaboration abilities.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Collaborative and detail-oriented, known for coordinating interdisciplinary care meetings and navigating complex patient schedules without conflicts.
  • Aligned operations with care protocols.
  • Care Management Secretary with 17 years of successful workflow optimization and data analysis experience.
  • Adept in insurance claims processing.
  • Achieved a 47% improvement in patient compliance.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Adept in time-sensitive medical form preparation.
  • Clear understanding of strategic planning and process improvement as well as strategic planning training.

Accomplishments

  • Managed daily office operations, prioritizing tasks based on urgency and ensuring that patient care was never compromised.
  • Conducted weekly performance reviews to assess patient satisfaction and staff efficiency, resulting in a 32% improvement in service delivery.
  • Documented and resolved framework which led to program.
  • Minimized appointment cancellations by 39% through proactive communication with patients and healthcare professionals.
  • Provided comprehensive administrative support during system, ensuring accurate meeting minutes and timely follow-up on deliverables.
  • Developed and refined standardized patient correspondence templates, cutting follow-up letter preparation time by 77%.
  • Led a cross-departmental initiative to streamline the patient referral process, resulting in a 37% improvement in interdepartmental collaboration.
  • Reduced administrative costs by 85% through the implementation of a more efficient resource management strategy.
  • Monitored stock levels of office and medical supplies, ensuring no downtime and optimal patient care by introducing a new supply chain tracking procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Medical Manager (CMM) Qualification
  • American Marketing Association
  • Association of Information Technology Professionals
  • American Hospital Association (AHA)
  • International Council of Nurses
  • Freemason
  • Certified Professional in Patient Safety (CPPS)
  • HIMSS (Healthcare Information and Management Systems Society)
  • Medical Office Managers Association
  • Jaycees

Certifications

  • Healthcare Customer Service Training Certificate
  • Supervisory Skills Training for Healthcare Professionals
  • Certified Coding Associate (CCA)
  • Medical Office Management Certification
  • Medical Terminology Certification
  • Certified Clinical Medical Assistant (CCMA)
  • Salesforce
  • Certified Professional Biller (CPB) – Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect

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