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Skills

Effective guest complaint resolution
Project organization
Guest-centric approach to service
Guest feedback analysis for service improvements
Event execution with positive guest feedback
MS Office
Menu board art
Dining area cleanliness
Effective shift management and productivity increase
Team management

Work Experiences

Contributed to higher customer ratings on Workday.
Catered to 81% more guests with special needs.
Assisted Hospitality Host with stakeholder engagement, project management, and performance reporting.
Achieved growth over 2021.
Created a seating rotation.
Consistently recognized by guests and management for fostering a warm, professional atmosphere that drove repeat business.
Coordinated workflow.
Checked the seating area and the restrooms to make sure they were clean every 18 months.
Awarded Employee of the Year by Summit Group.
Cultivated positive guest relations by managing information and coordinating quick seating.

Summaries

Hospitality Host with 2 years of successful strategic planning and budget management experience.
Finding new ways to exceed customers' expectations with personalized service on a regular basis.
Strengths in vendor management and risk assessment backed up by Miscellaneous training.
In any situation, remain calm and level-headed.
Achieved Excellence Award for stellar teamwork.
Working with staff to create unique dining experiences has proven to be a success.
Costs were consistently reduced while profits were increased.
Achieved consistent improvements in guest satisfaction.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
Hospitality Host is a multi-talented Hospitality Host who is consistently rewarded for planning and operational improvements.

Accomplishments

Led a 15-member team responsible for evening shift operations that increased productivity by 57%.
Increased repeat guest bookings by 38% by promoting personalized service and loyalty program benefits.
Coordinated with the culinary team to accommodate special dietary needs for 2 guests, enhancing the overall dining experience.
Implemented a new feedback system minimizing guest complaints by 26% through proactive issue resolution.
Developed a complaint management process that reduced escalation rates by 44% in the past year.
Regularly audited venue operations for compliance with health and safety regulations, maintaining 38% incident-free record in three years.
Managed high-volume guest inquiries and reservations using ServiceNow, while maintaining a 85% booking accuracy rate.
Led a hospitality team that catered to 15 VIP guests, receiving commendation for high-quality service.
Successfully implemented loyalty reward point redemption system, leading to a 56% increase in returning guests.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Society of Women Engineers
Lions Club
National Association for Catering and Events (NACE)
National Concierge Association (NCA)
Hospitality Sales and Marketing Association International (HSMAI)
Society of Human Resource Management
Meeting Professionals International (MPI)
Project Management Institute
American Society of Safety Professionals
Association for Computing Machinery

Certifications

Special Events Certification by International Live Events Association (ILEA)
Event Planning Certificate by Lakeside Partners
Project Management Professional (PMP)
Hotel Industry Analytics (HIA) Certification by AHLEI & STR Global
Apple Certified Associate (ACA)
Bar and Beverage Management Certificate by Summit Group
Hospitality Supervisor Certificate by American Hotel & Lodging Educational Institute (AHLEI)
SHRM Certified Professional (SHRM-CP)
ServSafe Food Protection Manager Certification by National Restaurant Association
Conferencing & Events Planning Certificate by Vantage

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