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Skills

  • Team management
  • Supervision
  • Menu board art
  • Hospitality technology utilization
  • Communications
  • High-volume dining
  • Process improvement
  • Event execution with positive guest feedback
  • Customer satisfaction improvement (measured by 50%)
  • Guest-centric approach to service

Work Experiences

  • Catered to 81% more guests with special needs.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved results over 6 months.
  • Analyzed guest surveys and identified improvement areas, driving a 40% increase in positive feedback over one year.
  • Consistently recognized by guests and management for fostering a warm, professional atmosphere that drove repeat business.
  • Analyzed traffic flow.
  • Achieved a 69% boost in guest comfort.
  • Compared to 2017.
  • Adapted to walk-ins.
  • Contributed to a 11 increase in daily sales revenue.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 51% reduction in customer complaints.
  • Awarded for outstanding service.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Adept at managing seating and guest flow.
  • Clear understanding of team leadership and stakeholder engagement as well as team leadership training.
  • With excellent problem-solving and multitasking skills, I am an open communicator and skilled planner.
  • Achieved a 75% improvement in overall satisfaction.
  • Hospitality Host is a communicative Hospitality Host who is committed to providing exceptional service and unforgettable guest experiences.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.

Accomplishments

  • Achieved Innovation Award for hospitality excellence in 2022 due to consistent high guest experience ratings.
  • Coordinated with the culinary team to accommodate special dietary needs for 2 guests, enhancing the overall dining experience.
  • Collaborated with the event planning team to execute smooth check-ins for 8 attendees, leading to 20% reduction in complaint feedback.
  • Reduced reservation errors by 58% through the integration of Power BI, streamlining the booking process.
  • Implemented a new feedback system minimizing guest complaints by 26% through proactive issue resolution.
  • Resolved product issue through consumer testing.
  • Revised dining reservation process using Workday, resulting in a 76% improvement in table turnover rates during peak hours.
  • Partnered with the marketing team to run guest satisfaction promotions, driving a 54% increase in weeknight bookings.
  • Developed a complaint management process that reduced escalation rates by 44% in the past year.
  • Created targeted communication strategies for gathering guest feedback, increasing survey response rates by 30% in three years.

Affiliations

  • Food Safety Certification, system
  • Society for Hospitality and Foodservice Management (SHFM)
  • Freemason
  • International Association of Conference Centers (IACC)
  • Certified Hospitality Supervisor (CHS) Program
  • International Concierge and Lifestyle Management Association (ICLMA)
  • Hygiene Management Certification, 2018
  • Rotary International
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Certified Public Accountant
  • CompTIA Network+
  • Google Hospitality Professional Certificate by Google
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Special Events Certification by International Live Events Association (ILEA)
  • Certified Executive Housekeeper (CEH) by International Executive Housekeepers Association (IEHA)
  • Hospitality Management Certification by Cornell Online
  • Certified Hospitality Sales Professional (CHSP) by American Hotel & Lodging Association

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