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Skills

  • Recruitment
  • Communications
  • Business Development
  • Project development
  • Multi-unit management
  • Employee reviews
  • Cost reduction strategies
  • Customer service
  • Conflict resolution
  • Human resources management

Work Experiences

  • Used workflow optimization and data analysis to cultivate and strengthen long-term client relationships.
  • Achieved Top Performer for regional excellence.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Oversaw a successful turnaround that resulted in the elimination of over $12 in debt in several months.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Scheduled employees for the past year shifts, taking customer traffic and employee strengths into consideration.
  • Increased revenue while also effectively targeting new markets by executing performance reporting and team leadership.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • 17 years of experience managing multi-unit operations.
  • Forward-thinking leader with experience in setting goals, quality standards, and program initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Optimize long-term success by effectively balancing targets with resources.
  • Offering client relations and workflow optimization, meticulous leader and strategic planner with broad managerial acumen.
  • With 2 years of experience planning, leading, and improving client relations functions, I am an enthusiastic leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with exceptional sales, cross-functional collaboration, and client relations abilities.
  • Dedicated to providing excellent procedure services and efficient conflict resolution.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Achieved a 78% improvement in store efficiency by optimizing resource allocation and implementing process automation.
  • Orchestrated the launch of 14 new distribution centers, achieving a 56% increase in regional supply chain efficiency.
  • Led an initiative to streamline district procurement processes, resulting in $15 savings in operational costs within the past year.
  • Piloted the introduction of HubSpot across district locations, enhancing supply chain performance by 18%.
  • Generated district-wide cost savings of $6 by implementing energy-efficient practices and renegotiating major vendor contracts.
  • Coordinated market expansion efforts in Columbus, achieving revenue growth of 35% within one year.
  • Managed ongoing vendor partnerships, renegotiated contracts to reduce supply costs by $13 across the district.
  • Mitigated risk and ensured governance adherence by instituting district-wide compliance programs, reducing regulatory fines by 16%.
  • Negotiated lease agreements for 5 retail locations, reducing annual facility costs by 62% without sacrificing footprint.
  • Developed district-wide safety protocols, reducing workplace incidents by 80% and improving compliance with OSHA standards.

Affiliations

  • National Association of Sales Professionals
  • American Marketing Association (AMA)
  • Retail Industry Leaders Association (RILA)
  • Turnaround Management Association (TMA)
  • Association for Talent Development (ATD)
  • National Retail Federation (NRF)
  • Society for Industrial and Organizational Psychology
  • National Association for Business Economics (NABE)
  • Association for Corporate Growth (ACG)
  • American Management Association

Certifications

  • Advanced Operations Management Certificate - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified Retail District Manager (CRDM) – method
  • Certified Customer Experience Professional (CCXP) - CXPA
  • Digital Leadership Certificate – Meridian
  • Certified Sales Executive (CSE) - Sales and Marketing Executives International (SMEI)
  • Master Manager Leadership Certificate – initiative
  • Tackling the Challenges of Omnichannel Retail – Brightline
  • Certified Negotiation Expert (CNE) – The National Association of Sales Professionals
  • Certified Talent Optimization Leader - Predictive Index

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