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Skills

  • Error reduction strategy implementation
  • Team building
  • Multifaceted real estate transaction coordination (residential, commercial, industrial)
  • Document review and validation
  • Client confidentiality and data protection
  • Relationship development
  • Project organization
  • Regulatory compliance expertise
  • Funding transfer coordination
  • MS Office

Work Experiences

  • Consistently orchestrated complex closing schedules across 15 different states while ensuring all state-specific compliance aspects were addressed.
  • Used SAP and Jira to prepare documents such as deeds and leases, closing statements, and purchase agreements.
  • Achieved Excellence Award for compliance consistency.
  • Achieved zero litigation cases in two years.
  • Collaborated with title companies to confirm lien releases before recording, which strengthened compliance metrics by 67%.
  • Administered file auditing processes.
  • Achieved a 65% decrease in post-close corrections.
  • Coordinated with insurance companies to ensure timely policies for all transactions over $15, preventing closing delays across 8 projects.
  • Contributed to a 57% reduction in closing delays.
  • Achieved zero discrepancies during audits.

Summaries

  • Accomplished in managing regional closing workshops and applying new knowledge to improve operational efficiency. Known for boosting accuracy and reducing delays through enhanced communication strategies.
  • Closing expert focused on seamless client experience.
  • Costs were consistently reduced while profits were increased.
  • Adept in using HubSpot.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Personable and meticulous professional with 8 years of experience in Phoenix closing and funding government and conventional mortgages.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Closing Officer with 9 years of successful stakeholder engagement and quality assurance experience.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Within Miscellaneous, senior Closing Officer and outstanding performer in client relations and cross-functional collaboration.

Accomplishments

  • Implemented a compliance auditing system that identified potential errors before closings, reducing rework by 85% and shortening project timelines
  • Led cross-functional collaboration efforts, overseeing the successful closing of high-value transactions exceeding $14 in total property value
  • Met or exceeded weekly closing targets for 2 consecutive months, helping the lending department achieve 78% year-over-year growth
  • Resolved product issue through consumer testing.
  • Facilitated coordination between all parties involved in real estate closings, successfully managing 12 simultaneous transactions in high-volume months
  • Identified process inefficiencies in closing transactions, resulting in a 81% performance improvement and a reduced error margin
  • Overhauling and automating the closing checklist process reduced errors by 69% and saved the team an average of 9 hours per week
  • Introduced a digital document tracking platform that led to a 50% reduction in missing paperwork during the closing process
  • Reduced loan payoff discrepancies by analyzing and correcting outdated financial data, improving client satisfaction scores by 32%
  • Trained and mentored junior closing officers in contract analysis and escrow standard practices, reducing overall team error rates by 53%

Affiliations

  • Jaycees
  • Association of Title Examiners
  • Project Management Institute
  • National Notary Association (NNA)
  • American Marketing Association
  • Mortgage Action Alliance (MAA)
  • International Association of Administrative Professionals
  • Urban Land Institute (ULI)
  • Women's Council of Realtors (WCR)
  • Society of Financial Service Professionals

Certifications

  • Certified Real Estate Paralegal (CREP)
  • Real Estate Settlement Procedures Act (RESPA) Compliance Certification
  • Google Certified Professional Cloud Architect
  • Certified Loan Closer (CLC)
  • Certified Residential Mortgage Specialist (CRMS)
  • Title Insurance Producer License in Illinois
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Consumer Credit Counselor (CCCC)
  • Certified Paralegal (CP) - process
  • National Association of Realtors® (NAR) e-PRO Certification

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