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Skills

  • Cross-functional collaboration
  • Hardware evaluation
  • Food preparation
  • Diagnostic interviewing
  • Program equipment
  • Product testing
  • First Aid/CPR
  • Data mining
  • Inbound and outbound calls
  • Conflict resolution

Work Experiences

  • Metric was planned and carried out by me.
  • Answered 10 calls per one year to help customers with their questions and concerns.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Data from participant interviews was coded.
  • Identified
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Guided
  • Won
  • Clarified questions for interviewees so that they could give honest answers.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Innovative
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Research Interviewer with extensive experience compiling statistical data on psychology-related topics.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • The ability to establish trust and rapport with participants has been demonstrated.
  • Fluent in both English and Spanish.

Accomplishments

  • Significantly reduced patient insurance verification errors by 76% through consistent training updates and process audits.
  • Created and maintained thorough patient records resulting in a 26% reduction of re-registration incidents.
  • Resolved product issue through consumer testing.
  • Recognized by leadership for exemplary patient support and conflict resolution, earning a Lean or award in 2023.
  • Documented and resolved system which led to standard.
  • Implemented customer-service based registration processes leading to an improvement in patient satisfaction by 58%.
  • Coordinated with multi-disciplinary teams to ensure patient enrollment into correct coverage programs, raising compliance rates by 39%.
  • Implemented a new workflow that enhanced collaboration between ER registrars and medical technicians, improving triage time during peak hours.
  • Successfully processed 12% of insurance claims within a time span of two years, accelerating hospital revenue cycles.
  • Developed and ran patient assistance workshops that successfully lifted uninsured patient coverage participation by 28% by 2019.

Affiliations

  • Health Information Technology for Economic and Clinical Health (HITECH) Initative
  • Regional Emergency Medicine Collaborative of the Northeast
  • Emergency Nurses Association (ENA) for Collaborative Patient Care
  • American Hospital Association (AHA)
  • Rotary International
  • Patient Registration Certification ITIL
  • American Marketing Association
  • Hospitals Association of the Southwest
  • Association of Information Technology Professionals
  • Certified Electronic Health Records Specialist Certification

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Outpatient Coder (COC) program
  • Patient Access Certification (PAC), Northwind
  • Medical Receptionist Certification - Lakeside Partners
  • Salesforce
  • Certified Revenue Cycle Representative (CRCR) - category
  • Health Information Management Certification – Lakeside Partners
  • Patient Data Privacy Certification – American Health Information Management Association (AHIMA)

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