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Skills

  • Data collection and analysis
  • Relationship development
  • Emergency Response and Crisis Management
  • Digital health tools implementation
  • Customer service
  • Multidisciplinary team collaboration
  • Fall prevention strategies
  • Staff performance evaluation
  • Business Planning
  • Communications

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved recognition with the Excellence Award.
  • Achieved full compliance with framework.
  • Assessed employee performance over a 18 months period and provided constructive feedback to help them improve.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.
  • Achieved recognition with the Employee of the Year for outstanding leadership and commitment to resident well-being in 2015.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Created system and program reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Resident Care Supervisor.
  • Resident Care Supervisor who is proactive and meticulous, with over 6 years of experience in the initiative industry.
  • Bringing 6 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Resolved 12 critical care issues by effectively utilizing crisis management strategies, ensuring all residents received appropriate care.
  • Negotiated with vendors to cut supply costs by $8 annually, without sacrificing the quality of care for residents.
  • Devised emergency preparedness plans that increased staff operational readiness and resident safety standards by 33% in 2015.
  • Reduced medication errors by 85% by implementing a new EHR system to streamline medication tracking and administration.
  • Collaborated with marketing to enhance interdisciplinary communication, reducing case resolution times by 8 days.
  • Introduced emotional wellness activities tailored to residents with cognitive impairments, improving participation rates by 20% over one year.
  • Created a preventive health screenings initiative, leading to early detection of standard in 12 residents and improving outcomes.
  • Designed a highly effective fall prevention training, reducing resident fall incidents by 12% within 7 weeks.
  • Spearheaded the transition to a digital care management system, improving documentation accuracy by 44%.
  • Mentored new care team members, contributing to an increase of 53% in employee productivity and retention during 2022.

Affiliations

  • Residential Care Associations of Illinois
  • National Institute for Clinical Excellence (NICE)
  • Project Management Institute
  • International Council of Nurses
  • Resident Care Coordinator Association
  • Dementia Care Professionals of America (DCPA)
  • Freemason
  • Case Management Society of America (CMSA)
  • National Association of Residential Facilities (NARF) Boston
  • LeadingAge Raleigh Chapter

Certifications

  • Certified Director of Nursing Administration (CDONA)
  • OSHA Safety Training for Healthcare Professionals
  • Certified Public Accountant
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Gerontology Certification through framework
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Alzheimer Caregiver Specialist (Harbor & Co./Phoenix)

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