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Skills

  • Regulatory compliance
  • Budget management and expense reduction
  • Multidisciplinary team collaboration
  • Project organization
  • Strategic planning
  • End-of-life care experience
  • Problem resolution
  • Sales and marketing
  • Time management
  • Business Development

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.
  • Assessed employee performance over a 18 months period and provided constructive feedback to help them improve.
  • Achieved this over a 8-month period.
  • Created system and program reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Assessed and modified staff workflows.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved recognition with the Employee of the Year for outstanding leadership and commitment to resident well-being in 2015.
  • Identified framework areas in need of improvement and implemented program program, resulting in a 4% increase in productivity.

Summaries

  • Forward-thinking manager with 11 years of manufacturing project management experience.
  • Proactive Resident Care Supervisor uses determination and attention to detail to produce high-quality cross-functional collaboration work.
  • Bringing 6 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Resident Care Supervisor is a skilled Resident Care Supervisor who provides encouragement and feedback to help employees succeed.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Dedicated to providing high-quality services and products.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Achieved 4% improvement in staff retention rates by fostering a supportive work environment and creating growth opportunities.
  • Conducted regular performance evaluations for a team of 2 caregivers, resulting in 47% improvement in care quality metrics.
  • Resolved 12 critical care issues by effectively utilizing crisis management strategies, ensuring all residents received appropriate care.
  • Successfully resolution of 6 state compliance issues, achieving a 34% inspection success rate during the 2021 audit.
  • Led a team of 12 caregivers in providing high-quality care during challenging staff shortages, maintaining CPA compliance.
  • Designed a highly effective fall prevention training, reducing resident fall incidents by 12% within 7 weeks.
  • Implemented a new shift handover procedure, which reduced miscommunication errors by 20% and improved overall resident care.
  • Introduced emotional wellness activities tailored to residents with cognitive impairments, improving participation rates by 20% over one year.
  • Devised emergency preparedness plans that increased staff operational readiness and resident safety standards by 33% in 2015.
  • Developed and launched dementia care workshops for staff, improving patient outcomes in memory care by 49% over 8 months.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • National Institute for Clinical Excellence (NICE)
  • LeadingAge Raleigh Chapter
  • National Association for Home Care & Hospice (NAHC)
  • American Medical Informatics Association
  • Board of Nephrology Examiners Nursing and Technology (BONENT)
  • Freemason
  • Senior Care Professionals Network of Arizona

Certifications

  • Basic Life Support (BLS) Certification
  • Wound Care Certification (WCC)
  • Quality Improvement Basics for Healthcare Certification
  • Certified Healthcare Safety Professional (CHSP)
  • Preventing Falls in Long-Term Care Settings Certification
  • Certification in Gerontological Nursing
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Dementia Practitioner (CDP)
  • Conflict Resolution in Healthcare Settings Certification

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