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Skills

  • Client feedback and analysis methods
  • Supervision
  • Medicare/Medicaid billing proficiency
  • Caregiver performance assessments
  • Referral system development
  • Client relationship management
  • Conflict resolution in diverse teams
  • Customer service
  • Patient complaint resolution
  • Caregiver retention strategies

Work Experiences

  • Achieved a 70% growth in client base.
  • Created individualized care plans for each patient, resulting in improved health outcomes documented by 21% over several months.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Explained regulations, policies, and procedures to new hires to ensure that they understood and followed them.
  • Created an in-service training program on procedure.
  • Achieved results over several months.
  • Achieved timely reimbursements.
  • Collaborated with local healthcare agencies to develop a network of trusted providers, securing 12% of referrals for specialized care services.
  • Had an excellent attendance record and was always on time for work.
  • Resolved customer complaints or problems to reduce escalation issues to corporate.

Summaries

  • Home Care Supervisor with 5 years of successful vendor management and cross-functional collaboration experience.
  • Adept at implementing care protocols.
  • Collaborative healthcare leader known for facilitating cross-team communication and reducing audit findings by 74% through new care protocols. Dedicated to achieving compliance excellence.
  • Compassionate leader enhancing patient quality of life.
  • Accomplished through effective scheduling and process optimization.
  • Committed to continuous improvement through regular team evaluations.
  • Collaborative healthcare leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Client-centric Home Care Supervisor.
  • Adept Home Care Supervisor specializing in developing on-the-job training programs, increasing caregiver skill levels, and driving client satisfaction metrics up by 27%. Strong oversight in performance evaluations.

Accomplishments

  • Utilized Jira for effective staff scheduling, decreasing missed client appointments by 28% and increasing overall service reliability.
  • Developed a caregiver peer-mentorship program, leading to a 48% reduction in performance discrepancies and increased employee engagement.
  • Reduced operational inefficiencies by 55% through the successful implementation of Asana, improving overall care coordination.
  • Coordinated patient care for a caseload of 16+ clients, reducing wait times for home visits by 16% through improved resource management.
  • Led the integration of remote patient monitoring systems, resulting in a 22% decrease in emergency interventions for at-risk patients.
  • Enhanced patient care plans by evaluating client feedback data, reducing care plan adjustment time by 60%.
  • Collaborated with team of 9 in the development of process.
  • Implemented new scheduling software (Asana), increasing caregiver shift efficiency by 69% and reducing annual overtime costs by $15.
  • Reduced onboarding time for new caregivers by 54% through the implementation of digital training modules, accelerating the integration of new hires.
  • Reduced hospitalization rates for high-risk patients by 84%, leveraging remote monitoring systems and proactive healthcare strategies.

Affiliations

  • Caring for the Underserved Conference 2020
  • American Association of Home Care (AAHC)
  • Advanced Care Planning Collaborative Austin
  • American Health Quality Association (AHQA)
  • Case Management Society of America (CMSA)
  • Basic Life Support (BLS) Provider Certification
  • Leadership in Healthcare Organizations Workshop 2015
  • International Council of Nurses
  • International Caregiver Alliance (ICA)
  • American Marketing Association

Certifications

  • Certified Dementia Practitioner (CDP)
  • First Aid Certification through the American Red Cross
  • Certified Interviewer and Interrogator (CII) in Healthcare
  • CPR Certification – American Health and Safety Institute
  • First Aid/CPR Certified
  • CompTIA Security+
  • Health Coaching Certification - National Board for Health & Wellness Coaching
  • Salesforce
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) - PMI

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