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Skills

  • Operational improvement
  • CCTV
  • Customer satisfaction through quality management
  • Human resource management
  • Employee training
  • Team building
  • GAMP systems expert
  • Defect reduction strategies
  • GMP (Good Manufacturing Practices)
  • Inventory management

Work Experiences

  • Authored crucial Standard Operating Procedures (SOPs) for procedure.
  • Collaborated with operations to redesign the quality workflow, which improved inspection speed by 31% without sacrificing accuracy.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved compliance in record time.
  • Adapted lean principles.
  • Authored and revised crucial Standard Operating Procedures (SOPs) for procedure, ensuring compliance with metric.
  • Management recognized me for providing outstanding customer service.
  • Achieved results within metric.
  • Evaluated the needs of customers and worked to maintain high levels of satisfaction.
  • Achieved results in less than the past year.

Summaries

  • Strong technical skills and experience in budget management.
  • Achieved a 63% increase in audit conformity.
  • System, metric, and initiative are all available.
  • Lean certified
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Looking forward to taking on a new challenge with a successful team.
  • Achieved a 49% reduction in non-compliance issues during audits.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Interim Quality Manager.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Trained and mentored a team of 14 new quality analysts, building departmental capabilities and driving first-pass quality inspection rates to 76%.
  • Created an employee training program on quality standards, resulting in improved baseline proficiency and reducing human-error-related deviations by 68%.
  • Led a standardization initiative to revamp company-wide documentation, reducing retrieval time for records and ensuring clarity in compliance reviews.
  • Achieved a process improvement target of 67% through a root cause analysis session, focusing on critical equipment calibration and testing procedures.
  • Analyzed customer feedback to target key areas of improvement, boosting product satisfaction scores by 47% and reducing returns by 67% in 6 months.
  • Implemented ISO Lean processes for system, leading to certification achievement within 18 months, streamlining operations and improving compliance.
  • Revamped incoming raw material inspection protocols, decreasing incidence of non-conformances from 24% down to 63% across 18 months.
  • Coordinated supplier audits as part of a large-scale quality enhancement program, ensuring vendor quality aligned with all compliance and safety standards.
  • Successfully managed an internal audit program that achieved 100% compliance with ISO PMP, enhancing company reputation in the Miscellaneous market.
  • Improved overall process efficiency by integrating a new Quality Management System (QMS), which increased audit readiness and minimized non-conformances by 39%.

Affiliations

  • Completed, Certified Management Systems Auditor (CMSA) Training
  • Presenter, National Quality Improvement Summit, 2024
  • Completed, Advanced Internal Auditing Skills Training, 2021
  • Certified Professional in Supplier Quality, ASQ
  • Participant, Total Quality Management (TQM) Strategy Study Group
  • Completed, Certified Quality Engineer (CQE) Program
  • Certified Quality Manager (CQM), ASQ
  • Participant, Internal Auditing Program Enhancement Team
  • Participant, ISO 9001:2015 Lead Auditor Training
  • Member, American Society for Quality (ASQ)

Certifications

  • Operational Risk Management Certification
  • ServSafe
  • Project Management Professional (PMP)
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Certified Supplier Quality Professional (CSQP) - ASQ
  • Certified Internal Auditor (CIA)
  • Quality Risk Management (QRM) Certification
  • Association for Project Management (APM)
  • Automotive Quality Core Tools (APQP, PPAP, MSA, SPC, FMEA) Certification
  • Certified Quality Auditor (CQA) – system

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