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Skills

  • Communications
  • Continuous improvement methodologies (Lean, Six Sigma)
  • Customer service
  • Team building
  • Invoice generation
  • Problem resolution
  • Cost reduction through quality improvement
  • Collaborative problem resolution
  • Relationship development
  • GMP (Good Manufacturing Practices)

Work Experiences

  • Achieved compliance in record time.
  • Aligned the product with system compliance.
  • Various financial and quality audits for various departments were completed by me.
  • Assisted in the creation of program procedures.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Salesforce was delivered to customer locations by me.
  • Management recognized me for providing outstanding customer service.
  • Collaborated with cross-functional teams.
  • Achieved a reduction of 29%.
  • Answered 6 phone calls per several months to assist customers.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Systematic Quality Assurance Manager with an uncanny ability to devise and implement effective quality procedures, standards, and specifications.
  • Achieved a 78% reduction in material waste.
  • Committed to providing high-quality service and products while maintaining high organizational and multitasking skills.
  • Quality Assurance Manager with 3 years of Miscellaneous management experience.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Interim Quality Manager is a hardworking and dependable Interim Quality Manager who excels at performance reporting and workflow optimization.
  • Motivating leader who has built and managed category teams in the past.
  • Lean certified
  • Achieved over 59% defect reduction.

Accomplishments

  • Created an employee training program on quality standards, resulting in improved baseline proficiency and reducing human-error-related deviations by 68%.
  • Developed a real-time dashboard that tracked key quality metrics, reducing response time to quality events by 26% and allowing for proactive adjustments.
  • Re-engineered quality controls for Microsoft Excel, leading to a 58% reduction in defects and saving the company approximately $2 in rework costs.
  • Mentored junior team members in essential quality management concepts resulting in their successful completion of Miscellaneous certifications, leading to improved team knowledge base.
  • Drove the implementation of a Risk-Based Thinking framework per ISO OSHA standards, mitigating potential quality risks and enhancing production line safety.
  • Piloted an initiative to blend Lean Six Sigma principles with the company’s QMS, leading to improved process throughput and a defect rate decrease of 56%.
  • Drove the successful deployment of a quality corrective action program (QCAP) which mitigated repeated defects and improved overall product reliability by 15%.
  • Introduced a change management system across the product lifecycle, reducing the frequency of last-minute adjustments by 32% and improving delivery consistency.
  • Created comprehensive standard operating procedures (SOPs) to streamline quality checks, ensuring uniformity and reducing errors across 6 workstations.
  • Implemented ISO Lean processes for system, leading to certification achievement within 18 months, streamlining operations and improving compliance.

Affiliations

  • Completed, Certified Management Systems Auditor (CMSA) Training
  • Participant, ISO 9001:2015 Lead Auditor Training
  • Certification Holder, Failure Mode and Effects Analysis (FMEA)
  • Certified Quality Inspector (CQI) Candidate
  • Chair, Root Cause Analysis Process Oversight Committee
  • Participant, Annual Supplier Quality Benchmark Workshop
  • Participant, Internal Auditing Program Enhancement Team
  • Certified Lean Six Sigma Green Belt, ASQ
  • Completed, Certified Quality Engineer (CQE) Program
  • Contributing Author, Quality Assurance Best Practices Journal

Certifications

  • Certified Internal Auditor (CIA)
  • Association for Project Management (APM)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • American Academy of Financial Management (AAFM)
  • Lean Manufacturing and Kaizen Practitioner Certification
  • Certified Quality Engineer (CQE) - ASQ
  • Six Sigma Green Belt
  • Certified Public Accountant (CPA)
  • Complaint Handling and Investigation Certification – Vantage

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