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Skills

  • Customer experience enhancement
  • Project development
  • Fast-paced environment adaptability
  • Human resources management
  • Product development
  • Organization
  • Vendor relationship management
  • Cross-functional team collaboration
  • Scheduling
  • Budget Management

Work Experiences

  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved 22% growth in store market share.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Worked with assistant managers to open and close the method office, as well as handle large transactions and inventory management.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Worked directly with management, Dual Store Managers, and the metric department to brainstorm, discuss strategy, and mitigate category issues.
  • Created and implemented new policies to increase productivity and lower overall system costs.
  • Increased productivity by 14% while lowering staffing and operational costs.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

Summaries

  • Clear understanding of data analysis and project management as well as budget management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Composed persona with a strong sense of motivation.
  • Offering stakeholder engagement and team leadership, meticulous leader and strategic planner with broad managerial acumen.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Develop strategic business partnerships and relationships.
  • 2 years of strategic Dual Store Manager experience leading and overseeing initiative and method business activities.
  • Dual Store Manager with 10 years of successful budget management and team leadership experience.

Accomplishments

  • Piloted a new automated inventory replenishment system in both stores, reducing stock discrepancies by 52%.
  • Implemented a store-level sales incentive program that resulted in 58% increase in employee productivity and engagement.
  • Led sustainability initiatives that reduced energy consumption by 15% and saved $13 on utility expenses across both stores annually.
  • Enhanced sales associate performance through coaching and mentorship, resulting in a 77% improvement in average sales per employee.
  • Surpassed financial targets by increasing staffing efficiency and cutting non-essential expenses, resulting in $12 in profit increases over 2015.
  • Optimized vendor relationships, negotiating more favorable pricing and saving 9 in procurement costs annually.
  • Integrated new POS system across both locations, improving transaction efficiency and reducing wait times by 23%.
  • Led recruitment efforts for both stores, decreasing time-to-fill vacancies by 16 weeks and improving overall team quality.
  • Established customer loyalty programs that generated over 9 new customer sign-ups, contributing to a revenue increase of $13 across both stores.
  • Implemented a store-wide upselling training program across both locations, resulting in a 50% increase in product attachment rates.

Affiliations

  • Association for Computing Machinery
  • Professional Pricing Society (PPS) Member
  • Retail Store Operations Council (RSOC)
  • Retail Industry Leaders Association (RILA)
  • National Association of Convenience Stores (NACS)
  • Entrepreneurial Operating System (EOS) Implementer Group
  • American Medical Informatics Association
  • Green Business Certification for implementing sustainability initiatives in retail operations (2019)
  • (Retail) Business Continuity Professional Certification (Cedar Works)
  • Society of Human Resource Management

Certifications

  • Advanced Retail Marketing Strategy
  • Customer Loyalty and Retention Management Specialist (CLRMS)
  • Supply Chain Management Certificate by Georgia Tech 2017
  • Certified Warehouse and Logistics Professional (CWLP)
  • IBM Data Analyst Professional Certificate
  • Retail Operations Management Certification
  • Certified Inventory Management Specialist (CIMS)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Salesforce

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