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Skills

  • Root cause analysis
  • Data accuracy improvement
  • Vendor management
  • Regulatory compliance
  • Workflow Optimization
  • Project organization
  • Business analysis
  • Compliance process automation
  • Legacy System Modernization
  • Business continuity planning

Work Experiences

  • Increased information sharing by improving computer system interfaces.
  • Architected end-to-end solutions.
  • Achieved results over 16 months.
  • Used troubleshooting to fix problems with systems and programs.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Acted as the techno-functional expert.
  • Collaboratively solved cross-functional project disputes.
  • Assisted in a multi-phase system rollout of method to 9 global locations, ensuring a 100% on-schedule transition with minimal downtime.
  • Collaborated with engineering teams.
  • Built custom reporting dashboards for executive leadership.

Summaries

  • ServiceNow and Salesforce expert.
  • Achieved targeted refactoring.
  • Aligned training with new system rollouts.
  • Within Computers Software, senior Senior Techno Functional Consultant and outstanding performer in performance reporting and quality assurance.
  • Senior Techno Functional Consultant with 2 years of successful vendor management and risk assessment experience.
  • Clear understanding of data analysis and workflow optimization as well as data analysis training.
  • Adept at developing and rolling out training initiatives to large teams, ensuring a 43% reduction in onboarding time while maintaining tool proficiency.
  • Accomplished Senior Techno Functional Consultant.
  • Achieved a 39% reduction in manual tasks.
  • Senior Techno Functional Consultant who is rational, critical-thinking, and has 5 years of experience enhancing organizational operations through information systems solutions.

Accomplishments

  • Facilitated the integration of process into the company's ERP, enabling 79% faster data exchange with external vendors.
  • Led a team of 15 consultants to deliver a successful $10 ERP implementation, meeting deadlines and under budget.
  • Authored technical documentation and user guides for Asana, improving end-user adoption rates by 19%.
  • Served as a key point of contact during the successful pre-sales consultation that closed deals totaling more than $10.
  • Translated business requirements into technical specifications for ServiceNow, enabling a 24% improvement in operational consistency.
  • Optimized database queries for Power BI leading to a 20% reduction in processing time for bulk transactions.
  • Led the implementation of process in procedure, reducing billing cycle times by 7 days and boosting cash flow by 78%.
  • Provided expertise in metric design and configuration, reducing delivery errors by 57% and improving customer satisfaction ratings.
  • Engineered a custom reporting solution, which enabled the company to meet new compliance regulations, reducing non-compliance by 82%.
  • Partnered with the finance department to audit and optimize real-time reporting, achieving a 37% improvement in data accuracy.

Affiliations

  • Certified Information Systems Security Professional (CISSP) - 2021
  • Association for Computing Machinery (ACM)
  • Member, International Institute of Business Analysis (IIBA)
  • Society of Human Resource Management
  • Certified Scrum Professional (CSP), Scrum Alliance, 2015
  • International Council of Nurses
  • Society for Information Management (SIM)
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Rotary International
  • Society of Women Engineers

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • ITIL 4 Managing Professional (MP)
  • Lean Six Sigma Black Belt Certification
  • CompTIA Network+
  • Oracle Financials Cloud: Payables 2020 Certified Implementation Specialist

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