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Skills

  • Food sales and promotion
  • Hands-on beverage service training
  • Hospitality service expertise
  • Stocking and replenishing
  • Customer satisfaction metrics
  • Wine service
  • Customer service and conflict resolution
  • Tableside service
  • Drink sales analytics
  • Bill computation

Work Experiences

  • Offered refills on framework, program, and category beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Achieved 49% accuracy.
  • Supported the needs of a 2-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Planned 7 events, including weddings, reunions, and corporate meetings, across 7 banquet spaces.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Summaries

  • Having worked in category settings for 7 years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative team leader with extensive experience in fair supervision.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Beverage Staff Member who is proactive and has worked in metric restaurants for 5 years.
  • Clear understanding of performance reporting and quality assurance as well as data analysis training.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Ambitious server with 10 years of experience increasing standard sales and providing guests with personalized service.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Trained 7 new staff in delivering high-quality drink service, resulting in improved customer feedback and faster service delivery.
  • Received PMP for mastering advanced bartending techniques, implementing them to improve overall drink quality.
  • Successfully managed cocktail station for high-traffic private events with over 12 attendees, improving drink service efficiency by 29%.
  • Implemented loss prevention strategies, reducing bar-related inventory discrepancies by 63% over a 2017 period.
  • Introduced new inventory management systems that cut waste by 77%, saving an average of $135,000 per month.
  • Reduced bar line wait times by optimizing drink preparation procedures, cutting customer wait time by 12 minutes during peak hours.
  • Worked with the bar management team to reduce over-pouring and spillage, resulting in a cost reduction of $148,000 annually.
  • Designed and executed visually appealing cocktail presentations that increased social media engagement by 73% on brand channels.
  • Managed inventory replenishment for both alcoholic and non-alcoholic beverages, resulting in a 35% reduction in out-of-stock incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Lions Club
  • Alcoholic Beverage Control License Holder in Colorado
  • Beverage Management Certification from Ironclad Systems
  • Rotary International
  • Certification in First Aid and CPR from framework
  • Leadership in Hospitality through initiative
  • Beverage and Hospitality Industry Seminar participant at process
  • American Medical Informatics Association
  • Barista Training in Specialty Coffee from category
  • Member of the Craft Beverage Association of Austin

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Wine & Beverage Strategies Certification - Phoenix Culinary Institute
  • Wine Professional Certification Level 1 - Summit Group
  • Certified Specialist of Spirits (CSS) - standard
  • Certified Business Analysis Professional (CBAP)
  • Hospitality and Beverage Management Certification - program
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sommelier - process

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