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Skills

  • Influencing business growth
  • Loss prevention
  • Problem resolution
  • MS Office
  • Organizational skills
  • Thrives under pressure
  • Multi-Task Management
  • Property and casualty products
  • Business Development
  • Dispute resolution

Work Experiences

  • Solved
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
  • Was in charge of coding claims forms and resolving disputes between carriers and clients.
  • Invented
  • Made a proposal
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.
  • Applications, payments, corrections, endorsements, and cancellations were all handled by me.
  • Advised
  • Provided agency management with up-to-date activity and production logs for review.

Summaries

  • Focused on customer service
  • Innovative
  • Versatile
  • Articulate
  • Bilingual Insurance Sales Agent with a knack for driving business development and customer base growth.
  • Motivated graduate looking to start a career in underwriting in workflow optimization.
  • Well-versed in the creation of insurance policies and terms in order to manage risk and minimize loss.
  • Dependable
  • Insurance Adjuster is articulate and driven to succeed.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.

Accomplishments

  • Championed a customer-first initiative, increasing the percentage of claims resolved on the first call by 34%, reducing follow-up inquiries.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $17 to $11 million.
  • Managed $4 book of business.
  • Resolved complex multi-party claims involving catastrophic events, leading to policyholder retention of over 12%.
  • Formulated cost-control adjustments that reduced overall settlements by 15% without compromising customer satisfaction.
  • Received the “All-Star Award” for earning $18 in commissions and securing $6 million in life insurance sales.
  • Contributed to policy underwriting processes by providing insights and risk assessments based on in-depth claim investigations.
  • Earned designations as method.
  • Resolved product issue through consumer testing.
  • Approved policies up to $4.

Affiliations

  • Registered Professional Adjuster (RPA) Designation 2019
  • Institute for Business & Home Safety (IBHS) Membership
  • Risk and Insurance Management Society (RIMS) Member
  • Certified Professional Insurance Adjuster (CPIA) Certification 2024
  • Society for Risk Analysis (SRA) Affiliate
  • Institute of Internal Auditors (IIA) Affiliate for Claims Professionals
  • National Academy of Forensic Engineers (NAFE) Affiliate
  • Technology and Claims Automation Advisory Group Participation
  • Business Continuity Planning Association (BCPA) Member
  • Drone Technology in Commercial Claims Handling Association

Certifications

  • Standard license
  • Basic Life Support for Healthcare Providers (BLS), specialized in Workers' Compensation Claims Medical Assessments
  • Chartered Property Casualty Underwriter (CPCU)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Salesforce
  • Business Interruption Insurance Adjuster Certification by Harbor & Co.
  • Association for Project Management (APM)
  • Certified Litigation Management Professional (CLMP) from the Claims and Litigation Management Alliance (CLM)

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