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Skills

  • Budgets
  • Supervision
  • Time management and prioritization
  • Report writing
  • Data analysis
  • Cash flow management
  • Project management
  • Dinner service planning
  • Extremely organized
  • Team management

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Oversaw baking and general production in order to boost sales and keep track of overhead costs.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Helped customers by answering their questions and completing their requests.
  • Increased market share and earned #7 ranking by leapfrogging competitors.
  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Taught newly hired Assistant Bakery Managers how to upsell using client relations and cross-functional collaboration, boosting job expertise within 6 months.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Within Food and Beverage, senior Assistant Bakery Manager and outstanding performer in performance reporting and quality assurance.
  • Baker with 16 years of experience in industrial kitchens.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Among his accomplishments is the creation of a category app for use in the method industry.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Clear understanding of client relations and team leadership as well as process improvement training.
  • Maintains high standards, produces delicious products, and fosters a positive work environment in order to promote the company's brand.
  • Design and development of successful procedure embedded software applications in the past.

Accomplishments

  • Used customer feedback data to enhance product offerings, resulting in a 23% increase in repeat business within two years.
  • Monitored daily sales performance and adjusted inventory orders accordingly, leading to a 36% decrease in out-of-stock products.
  • Managed supplier relationships and ensured all ingredients were delivered within budget and compliance with industry standards.
  • Increased sales 15% over 18 months.
  • Documented and resolved process which led to system.
  • Designed new staff training materials focused on up-selling bakery items and improving overall customer service, increasing average transaction value by $17.
  • Supported customer inquiries regarding product customization, resulting in a 35% increase in high-margin custom orders.
  • Spearheaded community outreach programs like donation drives or charity partnerships, enhancing the bakery's brand credibility and visibility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of method.

Affiliations

  • International Association of Administrative Professionals
  • Food Waste Reduction Alliance (FWRA)
  • American Marketing Association
  • Sustainable Food Trade Association – procedure
  • National Association of Specialty Food Trade (NASFT)
  • Society for Hospitality & Foodservice Management (SHFM)
  • National Grocers Association (NGA)
  • Association of Food and Drug Officials (AFDO)
  • United States Personal Chef Association (USPCA)
  • Bakery Industry Professionals Network

Certifications

  • Food Handler Certification - framework
  • Certified Business Analysis Professional (CBAP)
  • Introduction to Bakery Product Development - Retail Bakers of America
  • Certificate in Online Marketing Strategies for Small Food Businesses - SAP
  • Food Safety Manager Certification (FMC) Georgia
  • Microsoft Certified Systems Engineer (MCSE)
  • Purchasing and Supply Chain Certificate - procedure
  • Retail Management Certificate Program – process
  • CompTIA A+ Technician
  • Food and Beverage Management Certificate - Cornell University Online

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