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Skills

  • Business Development
  • Employee scheduling
  • Client account management
  • Inventory management
  • Product development
  • Communications
  • Recruitment
  • Workload prioritization
  • Operational improvement
  • Supervision

Work Experiences

  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Implemented the process program and employed stakeholder engagement to ensure that guests have a memorable, consistent, and positive experience.
  • Scheduled employees for two years shifts, taking customer traffic and employee strengths into consideration.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Worked directly with management, Regional Field Operations Managers, and the metric department to brainstorm, discuss strategy, and mitigate system issues.
  • Achieved Top Performer for outstanding performance in field operations, surpassing quarterly KPIs by 34%.
  • Kept the method workspace clean and organized by working closely with employees to systemize tasks.
  • Used quality assurance and stakeholder engagement to cultivate and strengthen long-term client relationships.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • 12 years of strategic Regional Field Operations Manager experience leading and overseeing initiative and metric business activities.
  • Strengths in workflow optimization and client relations backed up by Construction training.
  • A strategic leader skilled in market trend analysis.
  • Forward-thinking leader with experience in setting goals, quality standards, and standard initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • A strategic leader skilled in market trend analysis and competitor monitoring, driving a 68% increase in market share within three years.
  • Regional Field Operations Manager with 17 years of successful process improvement and strategic planning experience.
  • Composed persona with a strong sense of motivation.
  • Develop strategic business partnerships and relationships.
  • Regional Field Operations Manager who is meticulous and has 9 years of procedure experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with stakeholders to expand operations into category, driving 2 in additional revenue within several months.
  • Managed regional expansion efforts, successfully opening 7 new locations, generating 12 in incremental revenue.
  • Delivered ongoing process improvement workshops, resulting in a 78% increase in operational efficiency year-over-year.
  • Developed and led quarterly training sessions, leading to a 59% increase in employee retention rate in Chicago.
  • Identified key operational bottlenecks, driving changes that reduced order fulfillment times by 80%.
  • Introduced energy-saving upgrades to Columbus facilities, reducing overall energy consumption by 67%.
  • Led a regional team of 4, improving cross-functional communication and reducing silos, resulting in a 37% improvement in project efficiency.
  • Oversaw regional fleet operations, achieving a CPA for excellence in safety protocols and compliance.
  • Established emergency response procedures that resulted in a 81% reduction in business continuity risks.
  • Led the implementation of industry-leading analytics tools, which provided real-time insights and reduced decision-making times by 7 months.

Affiliations

  • Society for Human Resource Management (SHRM) - Talent Development Initiatives
  • National Association of Social Workers
  • International Purchasing and Supply Chain Management Institute (IPSCMI)
  • Association for Supply Chain Management (ASCM)
  • Toastmasters
  • Council of Supply Chain Management Professionals (CSCMP)
  • Freemason
  • Global Association for Quality Management (GAQM) – Certified Operations Manager 2015
  • Lean Six Sigma Black Belt – Portland 2017
  • International Facility Management Association (IFMA)

Certifications

  • Risk Management Professional (RMP) - PMI
  • ServSafe
  • Certified Distribution Manager (CDM) — initiative
  • Certified Operations and Maintenance Professional (COM-P) — initiative
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified International Supply Chain Professional (CISCP) — procedure
  • Certified in Strategy and Competitive Analysis (CSCA) - APICS

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