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Skills

  • Business operations
  • Scheduling
  • Process improvement
  • Staff management
  • Credit policies and risk management
  • Regulatory compliance
  • Aging report analysis
  • Data entry
  • Business Administration
  • Team leadership and supervision

Work Experiences

  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Intervened between Accounts Receivable Assistant Managers during arguments and diffused tense situations using cross-functional collaboration and stakeholder engagement.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Boosted overall collection rates by 79%.
  • Achieved efficiency with fewer resources.
  • Achieved a 69% drop in overdue customer accounts.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Collaborated with internal audit to ensure all AR practices adhered to GAAP standards, ensuring compliance with category.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Adaptable person with project management and stakeholder engagement abilities.
  • Team player who is methodical and detail-oriented and has expertise in data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Clear understanding of strategic planning and process improvement as well as cross-functional collaboration training.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Accounts Receivable Assistant Manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional in office management and administration with 12 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Ensures operational and service excellence by working effectively with cross-functional teams.

Accomplishments

  • Collected on over $3 of high-importance invoices by addressing aged receivables through strategic communication and follow-up.
  • Automated cash application processes using SAP, significantly reducing unallocated cash by 65%.
  • Led a team of 16 AR associates, increasing overall department efficiency by 59% through cross-training and process optimization.
  • Effectively coordinated with the collections team and reduced aged receivables by 21% within several months.
  • Standardized the AR closing process across 11 departments, reducing closing times by 62% and improving financial reporting timelines.
  • Integrated new AR software with the existing ERP system, cutting reconciliation time by 46% and improving data consistency.
  • Developed training programs for the AR team to improve proficiency in using Power BI, leading to a 73% increase in operational efficiency.
  • Resolved initiative in customer accounts, recovering over $4 in outstanding balances within several months.
  • Implemented AR performance tracking dashboards providing real-time insights into revenue and payment performance for 8 team members.
  • Recovered $6 of previously written-off receivables by improving customer communications and follow-up procedures.

Affiliations

  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • National Association of Credit Management (NACM)
  • International Association of Credit Portfolio Managers (IACPM)
  • Member, Global Management Accounting Research Symposium (GMARS)
  • American Association of Finance & Accounting (AAFA)
  • Association of Certified Fraud Examiners (ACFE)
  • Certified Accounts Receivable Supervisor (CARS)
  • Global Association of Risk Professionals (GARP)
  • Association of Financial Professionals (AFP)

Certifications

  • Certified Accountancy Technician (CAT) – category
  • Microsoft Certified: Dynamics 365 Fundamentals – Microsoft
  • Fundamentals of Global Credit Management – method
  • Cisco Certified Network Associate (CCNA)
  • Certified Credit and Risk Analyst (CCRA) - Brightline
  • Certified Billing and Coding Specialist (CBCS) - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Credit Professional (CCP) – Credit Institute of Canada
  • Salesforce

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