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Skills

  • Data entry
  • Appointment booking software
  • Bilingual proficiency: French
  • Scheduling
  • Customer service
  • Operational improvement
  • Electronic Health Records (EHR) management
  • Database administration
  • Active listening and empathetic communication
  • Budgeting and cost reduction strategies

Work Experiences

  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Analyzed over 9 responses.
  • Conducted detailed budget reviews in 2024.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Contributed to a 25% rise in employee satisfaction scores.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on data analysis and workflow optimization.
  • Collaborated with dental hygienists.
  • Analyzed outstanding balances.
  • Organized program meetings for 13 Dental Office Administrators and coordinated the availability of conference rooms for attendees every two years.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.

Summaries

  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • 10 years of experience streamlining processes, managing talented team members, and performing quality assurance by an educated professional.
  • Dental Office Administrator with 17 years of successful project management and data analysis experience.
  • Recruiting established talent in stakeholder engagement and workflow optimization for Dental Office Administrator.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With over 16 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved a 75% reduction in missed appointments.

Accomplishments

  • Devised and executed staff onboarding training that reduced new employee ramp-up time by 29%.
  • Optimized billing processes, ensuring a 25% decrease in insurance claim rejections in a 6-month period.
  • Facilitated patient referral process, increasing referral rate by 59% over a several months-month period.
  • Introduced a new appointment scheduling system, decreasing patient check-in wait times by 40%.
  • Cross-trained 5 staff in both administrative and clinical tasks to boost operational flexibility during busy periods.
  • Effectively managed patient records in compliance with HIPAA regulations, safeguarding patient privacy.
  • Designed new procedures for handling patient intake, decreasing data entry errors by 66%.
  • Handled office scheduling and staffing, cutting overtime costs by 33% while maintaining operational efficiency.
  • Improved cash flow by 42% through timely invoicing and efficient accounts receivable tracking.
  • Negotiated with suppliers to reduce office supply costs by 84% while maintaining high-quality materials.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Revenue Cycle Professional (CRCP) - 2022
  • National Association for Healthcare Quality (NAHQ)
  • Dental Assisting National Board (DANB)
  • Rotary International
  • Dental Office Management Association of America
  • Society of Human Resource Management (SHRM)
  • National Dental Practice-Based Research Network (NDPBRN)
  • Electronic Health Records Vendor & User Groups for program
  • Commission on Dental Competency Assessments (CDCA)

Certifications

  • CompTIA A+ Technician
  • Customer Satisfaction Analyst Certification - Ironclad Systems
  • Certified Dental Technician (CDT) - framework
  • Accounts Receivable Management Certification - Meridian
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • Insurance Claims and Billing Specialist Certification - Beacon Labs
  • ServSafe
  • Dental Insurance Coding and Billing Certification - Ironclad Systems

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