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Skills

  • Strategic planning
  • Problem resolution
  • Budgets
  • Organization
  • Business operations
  • Project organization
  • Appointment booking software
  • Process equipment
  • Accounts payable/receivable
  • Digital records management

Work Experiences

  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on data analysis and workflow optimization.
  • Accommodated last-minute cancellations.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of procedure files and records for 4 clients, as well as following security procedures to prevent data breaches and misuse.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Conducted training for new front-office employees.
  • Collaborated with the dentist to create a new patient follow-up protocol, increasing retention rates by 35%.

Summaries

  • Within Miscellaneous, senior Dental Office Administrator and outstanding performer in workflow optimization and performance reporting.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Miscellaneous administrative office management, related regulatory guidelines, and vendor management certified Lean and Dental Office Administrator.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Adept at identifying cost-saving opportunities.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Achieved lower office overhead by negotiating with suppliers for better contracts, leading to yearly savings of $11 without compromising service quality.
  • Achieved a 23% reduction in office repair downtime.
  • Achieved a 34% reduction in office repair downtime by coordinating timely dental equipment maintenance with third-party service providers.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Led monthly financial reporting, resulting in a 77% increase in process accuracy and operational transparency.
  • Increased overall office productivity by implementing a workflow tool that decreased time spent on redundant administrative tasks by 37%.
  • Managed dental billing for over 10 patients per month, ensuring accurate and timely insurance claims processing.
  • Reduced administrative workload by integrating Salesforce, improving patient appointment scheduling accuracy by 84%.
  • Implemented a patient recall system for delayed treatments, leading to a 69% increase in follow-up appointment compliance.
  • Designed new procedures for handling patient intake, decreasing data entry errors by 66%.
  • Streamlined communication workflows between dental office and dental labs, decreasing response times by 76%.
  • Trained a team of 11 staff in front-desk operations and healthcare software, enhancing patient intake efficiency by 23%.
  • Introduced a new appointment scheduling system, decreasing patient check-in wait times by 40%.

Affiliations

  • Society for Healthcare Strategy & Market Development (SHSMD)
  • American Society of Safety Professionals
  • American Association of Dental Office Management (AADOM)
  • Dental Office Management Association of America
  • American Dental Association (ADA)
  • Project Management Institute
  • Commission on Dental Competency Assessments (CDCA)
  • Association for Supply Chain Management (APICS)
  • Certified Revenue Cycle Professional (CRCP) - 2022
  • Rotary International

Certifications

  • CompTIA Security+
  • Salesforce
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • CPR & First Aid Certification - American Heart Association
  • Dental Practice Management Certification - Harbor & Co.
  • Certified Healthcare Financial Professional (CHFP) - HFMA
  • Cisco Certified Network Associate (CCNA)
  • Certified Billing and Coding Specialist (CBCS) | NHA
  • Patient Scheduling and Flow Optimization Certification - Summit Group

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