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Skills

  • Supervision
  • Interior and exterior displays
  • Seasonal campaigns
  • Shrink management
  • Stocking and replenishing
  • Customer service
  • Corporate visual standards
  • Customer Satisfaction Enhancement
  • Hands-on product placement
  • Process improvement

Work Experiences

  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 59% sales increase in 2023.
  • Adapted to high-traffic sales times.
  • Achieved consistent regional recognition.
  • Achieved 12% improvement in storewide efficiency metrics.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted post-marketing event evaluations to assess the success of promotional display efforts, issuing reports that led to a 52% optimization in strategy.
  • Achieved Employee of the Year recognition for maintaining visually above-standard displays as rated by corporate mystery shoppers over the past year.
  • Conducted weekly coaching sessions.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable Merchandising Team Leader with a talent for crafting data-driven floor plans and collaborating with buying departments to increase storewide customer satisfaction by 66%.
  • Within Miscellaneous, senior Merchandising Team Leader and outstanding performer in team leadership and vendor management.
  • Achieved 84% improvement in stock-discrepancy resolution.
  • Achieved 59% success in timely project completions.
  • Collaboration with store and advertising management to develop and implement successful merchandising strategies for seasonal and promotional needs has been demonstrated.
  • Achieved 21% above company-set goals.
  • Clear understanding of team leadership and client relations as well as project management training.
  • Achieved monthly sales goals.
  • Achieved a 57% success rate over one year.

Accomplishments

  • Resolved product issue through consumer testing.
  • Strategically reduced backroom stock by 55% through improved organization and inventory management practices.
  • Documented and resolved initiative which led to standard.
  • Developed training programs for team members on visual merchandising standards, improving compliance by 27%.
  • Ensured compliance with company guidelines for product display, contributing to a 22% increase in overall store audit scores.
  • Assisted in the execution of national merchandising campaigns, leading to a 37% increase in like-for-like store sales.
  • Maximized promotional display effectiveness, driving a 46% increase in specific product category sales.
  • Regularly reviewed sales data to modify merchandising efforts, boosting conversion rates by 29%.
  • Implemented a data-driven product stocking system that reduced out-of-stock incidents by 67%.
  • Effectively led merchandising efforts during peak holiday season, achieving 16% above projected sales goals for 2018.

Affiliations

  • Lions Club
  • Toastmasters
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Retail Design Institute (RDI)
  • International Association of Exhibitions and Events (IAEE)
  • Entrepreneur's Organization – Retail Entrepreneurship Wing
  • The Institute of Business Forecasting & Planning (IBF)
  • Project Management Institute
  • Society of Human Resource Management

Certifications

  • Certified Inventory Optimization Professional (CIOP) - procedure
  • Retail Merchandising and Inventory Control Certification - metric
  • Certified Retail Analytics Professional (CRAP) - procedure
  • Advanced Retail Management Certification - framework
  • Cisco Certified Network Associate (CCNA)
  • Advanced Display Execution Certification (ADEC) - category
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Retail Budget Management Professional (CRBMP) - framework
  • Cisco Certified Internetwork Expert (CCIE)

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