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Skills

  • Data-driven decision making
  • Personnel management
  • Adherence to compliance standards (HIPAA, etc.)
  • Schedule management
  • Conflict resolution in healthcare settings
  • Evidence-based care interventions
  • Developing individualized care plans
  • Operational efficiency in care management
  • Electronic Health Records (EHR) management
  • Outcome-driven care evaluations

Work Experiences

  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Added services like metric, framework, and method to diversify the facility's offerings.
  • Quickly resolved conflicts among physicians, nurses, and other healthcare employees to keep workflows on track.
  • Achieved results during 2024 evaluations.
  • Achieved zero deficiencies during 2017 audits.
  • Increased bed occupancy by 8% in the past year.
  • Contributed to strategic planning meetings, creating actionable plans that reduced patient wait times by 54% over the past year.
  • Achieved results in three years.
  • Achieved Innovation Award for excellence in care management leadership.
  • Boosted team morale through regular feedback sessions and achieved Employee of the Year for excellence in care management leadership.

Summaries

  • Design and implement policies and procedures with ease.
  • Motivating leader who has built and managed metric teams in the past.
  • Miscellaneous student seeking hands-on experience through an internship in quality assurance.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.
  • Effective at increasing revenue, team productivity, and policy compliance in order to keep the facility running at a profitable and sustainable level.
  • Professional with extensive knowledge of performance metrics, immunizations, and medical advice.
  • Looking for a position as a Pharmacy Manager with Brightline.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Provide a positive patient experience by providing high-quality care.

Accomplishments

  • Performed crisis management and de-escalation techniques, successfully resolving 15 critical cases with zero adverse outcomes.
  • Spearheaded a telehealth initiative, increasing care access by 82% during 2016, especially for remote patients.
  • Utilized healthcare analytics to track and report on patient health metrics, resulting in targeted interventions that reduced hospital readmissions by 56%.
  • Developed ongoing education and training programs, achieving ITIL compliance across department for improved care standards.
  • Mentored team members on crisis intervention strategies, raising overall team competency and reducing escalation incidents by 32%.
  • Collaborated with interdisciplinary teams to provide holistic care plans, resulting in a 42% improvement in patient satisfaction scores.
  • Influenced policy changes within the organization’s healthcare department, leading to a 85% improvement in care outcomes for vulnerable populations.
  • Overhauled patient intake processes, resulting in a 82% decrease in patient onboarding time and improved patient flow.
  • Presented care recommendations to executive leadership, improving decision-making processes and reducing operational costs by $16 annually.
  • Conducted root cause analysis on care coordination issues that resulted in a 24% improvement in workflow productivity.

Affiliations

  • Achieved Certified Professional in Healthcare Quality (CPHQ) status through NAHQ to improve healthcare delivery practices.
  • Participated in the Healthcare Financial Management Association (HFMA) to gain insights into reducing operational costs in care management.
  • Participant in the Society for Social Work Leadership in Health Care (SSWLHC), improving communication between care teams and patients.
  • Regular attendee of the Population Health Management Forum, focusing on innovative strategies in chronic disease care.
  • Affiliated with the National Council on Aging (NCOA), expanding expertise in geriatric care management and patient engagement.
  • Participant in the Leadership in Care Management Conference 2016, enhancing skills in patient-centered care delivery and supervision.
  • Joined the National Association for Healthcare Quality (NAHQ), focused on advancing care through performance improvement initiatives.
  • Member of the Case Management Society of America (CMSA), contributing to discussions on effective care transition solutions.
  • Member of the Care Management Leadership Academy, focused on advanced training in team supervision and patient interaction.
  • Certified in Advanced Gerontological Care through the National Organization of Nurse Practitioner Faculties (NONPF).

Certifications

  • Certified Addiction Counselor (CAC) - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialist in Geriatric Care (CSGC) - category
  • Certified Clinical Care Manager (CCCM) - Ironclad Systems
  • Post-Acute Care Management Certification - program for case transitions to community care
  • Certified Psychiatric and Mental Health Nurse (PMHN-BC) - process
  • Certified Professional in Health Information Technology (CPHIT) - American Health Information Management Association (AHIMA)
  • Microsoft Certified Systems Engineer (MCSE)
  • American Academy of Financial Management (AAFM)
  • Certified Care Manager (CMC) - National Academy of Certified Care Managers

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