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Skills

  • Customer service
  • College application support
  • Academic advising
  • Emotional and social well-being evaluations
  • Mediation and crisis intervention
  • Event planning and logistics
  • First Aid/CPR
  • Database management systems (e.g., Power BI)
  • Team collaboration and leadership
  • Budgets

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Contributed to updated practices and policies.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Assisted in refining support processes.
  • Curated mental health resources and distributed them to 7 students, increasing awareness of counseling services by 26%.
  • Contributed to the creation of 7 virtual counseling modules, which expanded support reach to remote students by 24%.
  • Achieved 29% higher student engagement.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Coordinated care for at-risk students.
  • Coordinated with the administration to improve access to guidance services, resulting in a 47% overall satisfaction rate from feedback surveys.

Summaries

  • Adept at delivering personalized academic support.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 25% successful follow-through on therapeutic interventions.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Balanced multiple student needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Workflow optimization and process improvement, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Adaptable Guidance Intern experienced in organizing workshops.
  • Collaborated with cross-functional teams to improve success rates in early intervention by 48%.
  • Within Miscellaneous, senior Guidance Intern and outstanding performer in data analysis and workflow optimization.

Accomplishments

  • Led initiatives that reduced student absenteeism by 39% over the course of several months.
  • Collaborated with team of 7 in the development of standard.
  • Designed and implemented a peer mentoring program that increased student engagement in extracurricular activities by 50%.
  • Collaborated with 17 departments to facilitate smooth referrals and ongoing care for at-risk students, improving retention rates by 81%.
  • Trained and mentored a team of 9 student leaders to lead peer guidance sessions, boosting peer participation by 81%.
  • Helped develop and refine anti-bullying campaigns, leading to fewer reported incidents across initiative by 16% in several months.
  • Led a team in researching and implementing a behavior assessment tool that improved the accuracy of student needs identification by 23% points.
  • Led group counseling sessions to help students cope with peer pressure, contributing to a 70% reduction in related behavioral incidents.
  • Developed personalized academic support plans for 18 students, leading to a measurable improvement in 39% performance across 17 subjects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Council for the Accreditation of Counseling and Related Educational Programs (CACREP)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Association for Supervision and Curriculum Development (ASCD)
  • Rotary International
  • Counselor Educators and Supervisors Network (CESNET)
  • National Career Development Association (NCDA)
  • Student Support Services Association (SSSA)
  • National Board for Certified Counselors (NBCC)
  • American College Counseling Association (ACCA)

Certifications

  • First Aid/CPR Certified
  • Certified Academic Life Coach
  • Certified Public Accountant
  • Certified Nonprofit Professional (CNP) - with a focus on educational programs
  • Certified Public Accountant (CPA)
  • Substance Abuse Prevention for Youth Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Diversity Practitioner in Educational Settings
  • Cisco Certified Internetwork Expert (CCIE)
  • Social and Emotional Learning (SEL) Certified Educator

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