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Skills

  • Cash Handling
  • Guest seating arrangements
  • Guest Feedback Collection and Analysis
  • High-volume dining
  • Customer satisfaction optimization
  • Compliance with Health and Safety Standards
  • Cost control and waste reduction methods
  • Banquet and large-scale event coordination
  • Beauty of presentation in table settings
  • Banquet coordination

Work Experiences

  • Achieved a perfect score for 2 consecutive years.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Planned 4 events, including weddings, reunions, and corporate meetings, across 9 banquet spaces.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Achieved 79% of repeat patrons each week.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Experienced Dining Room Captain with initiative restaurant environments.
  • Professional with 17 years of experience in restaurant operations who is dependable and quality-oriented.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Ambitious server with 2 years of experience increasing program sales and providing guests with personalized service.
  • Dining Room Captain with 11 years of successful vendor management and team leadership experience.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Dining Room Captain with over 13 years of category and standard service experience.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.

Accomplishments

  • Led daily operations for a fine dining section seating 8 guests, consistently receiving 64% ratings in performance evaluations and mystery shopper assessments.
  • Supported collaboration between dining floor staff and kitchen, improving meal preparation and delivery times by 20%, enhancing the overall guest experience.
  • Assisted in planning and executing special dining events, leading to a 77% increase in event bookings and repeat business.
  • Documented and resolved process which led to initiative.
  • Utilized detailed knowledge of the menu and guest preferences to provide tailored dining experiences, boosting upsell rates by 59%.
  • Developed a guest experience improvement initiative based on direct feedback and surveys, increasing satisfaction ratings by 73%.
  • Facilitated health and safety training for the front-of-house, ensuring 100% compliance with local food safety regulations and protocols.
  • Maintained health and safety standards, resulting in consistently passing health inspections for 15 consecutive years with no violations.
  • Reduced customer complaints by 81% through personalized service training focused on communication and conflict resolution.
  • Championed guest feedback processes, integrating changes that improved overall guest satisfaction scores by 27%.

Affiliations

  • Culinary Institute of America (CIA) Alumni Association
  • American Society of Safety Professionals
  • Project Management Institute
  • Institute of Culinary Education (ICE) Alumni Network
  • National Restaurant Association (NRA)
  • American Marketing Association
  • Certified Dietary Manager (CDM) Program
  • Chefs Collaborative
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals

Certifications

  • Certified Guest Service Professional (CGSP®) from the American Hotel & Lodging Educational Institute
  • Training for Intervention Procedures (TIPS) Certification
  • Salesforce
  • Hospitality & Customer Service Fundamentals from standard
  • First Aid/CPR Certified
  • Certificate in Advanced Culinary Wine Pairing by Summit Group
  • Certified Hotel Concierge from Les Clefs d’Or
  • Apple Certified Associate (ACA)
  • POS System Proficiency Certification Asana
  • Certified Food and Beverage Executive (CFBE) by the American Hotel & Lodging Educational Institute

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