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Skills

  • Employee mentoring and development
  • Training material development
  • Customer service
  • Employee retention strategies
  • Analysis of training effectiveness using post-survey data
  • Certification training development
  • Public speaking
  • Training program development
  • Collaboration with department heads for goal alignment
  • Employee engagement and management coaching

Work Experiences

  • Analyzed feedback from post-training surveys.
  • Co-facilitated workshops on leadership development, which led to a 10% improvement in employee engagement scores for mid-level management.
  • Chaired a learning and development committee focused on diversity and inclusion training, promoting cultural competency and improving workplace satisfaction survey results by 76%.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Collaborated with external consultants on a comprehensive training program for Vantage, leading to a 6% reduction in customer complaints and an increase in service quality ratings.
  • Achieved results within method.
  • Assisted HR in tracking training KPIs, enabling better performance measurement and enhancing overall employee development by 32% compared to previous fiscal year.
  • Analyzed feedback from post-training surveys, making program adjustments that resulted in a 18% improvement in participant satisfaction scores.
  • Captured and analyzed data on employee performance post-training.
  • Achieved a 44% reduction in training delivery time.

Summaries

  • Clear understanding of workflow optimization and vendor management as well as risk assessment training.
  • Looking for new professional opportunities that will allow me to advance.
  • Accomplished Senior Training Consultant.
  • Senior Training Consultant with 9 years of successful cross-functional collaboration and process improvement experience.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • 18-year veteran of training development.
  • Achieved a 24% increase in participant satisfaction.
  • With extensive knowledge of SAP use and process industry procedures, he is an expert in framework and standard training.
  • Trained in the use of Microsoft Excel and the negotiation of process.
  • Achieved a 55% increase in global team collaboration.

Accomplishments

  • Collaborated with department heads to create personalized development plans for over 4 employees, reducing performance gaps across human resources.
  • Developed and launched a certification training program that resulted in 34% compliance with industry standards within the past year.
  • Trained over 4 employees in compliance regulations, achieving a 35% success rate in certification across the organization.
  • Successfully administered a Learning Management System (LMS), reducing training turnaround time by 60% and increasing course completion rates in 2021.
  • Partnered with senior leadership to embed training programs into daily workflows, boosting productivity metrics by 55% in one year.
  • Mentored a team of 14 junior trainers, improving overall program delivery efficiency by 37% and enhancing curriculum quality.
  • Led efforts to improve compliance to method, achieving Top Performer or Excellence Award for 2016.
  • Created and managed a leadership mentorship program, reducing turnover among high-potential employees by 66% over the past year.
  • Led diversity and inclusion training initiative that increased cultural competency and awareness across the organization by 61%.
  • Collaborated with team of 11 in the development of system.

Affiliations

  • Member of Women in Leadership Development & Training (WILDT)
  • Society of Human Resource Management
  • International Society for Performance Improvement (ISPI)
  • Member of the International Association of Facilitators (IAF)
  • Society for Organizational Learning (SoL)
  • Leadership and Organization Development Advisory Board
  • International Association of Administrative Professionals
  • Certified ScrumMaster (CSM) or Agile Coach from system
  • Member of the Association for Talent Management Leadership Council
  • Certified eLearning Specialist (CET) from process

Certifications

  • ISO 9001 Lead Auditor Training (for Quality Management System Trainers)
  • Organizational Development Certified Professional (ODCP)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Association for Talent Development (ATD) Facilitation Certification
  • Cisco Certified Network Associate (CCNA)
  • Strategic Workforce Planning Certificate – Summit Group
  • Training and Development Diploma – Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Change Management Practitioner (PROSCI or equivalent)

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