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Skills

  • Data entry
  • Event planning and execution
  • Business Administration
  • Cross-functional team collaboration
  • Cash handling and till reconciliation
  • Strategic planning
  • Payroll and budgeting
  • Customer service management
  • Scheduling
  • Data-driven decision making

Work Experiences

  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Analyzed sales data daily.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Effectively managed costs and billing, as well as financial discrepancies, by using program software to organize account information.
  • Analyzed sales data daily and realigned floor staff to high-demand areas, boosting customer service ratings by 22%.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Was in charge of billing, collection, and reporting for an office that generated over $7 per year.
  • Aided in the launch of a new Adobe Creative Suite category.

Summaries

  • Meticulous Assistant Store Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Assistant Store Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Achieved a 44% increase in revenue across key product lines.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Within Customer Service, senior Assistant Store Supervisor and outstanding performer in vendor management and cross-functional collaboration.

Accomplishments

  • Supervised store operations during high-traffic periods, resulting in a 37% increase in customer retention and satisfaction rates.
  • Built strong customer relationships through effective problem resolution processes, resulting in a 70% decrease in customer complaints.
  • Employed conflict resolution techniques among staff, reducing employee turnover by 60% over the course of several months.
  • Developed and executed a sales contest that inspired a 59% increase in monthly revenue for the store.
  • Monitored store inventory and reduced stock discrepancies by 32%, ensuring availability of high-demand products.
  • Worked to meet and exceed daily sales targets, enabling the store to achieve 38% of its quarterly revenue objectives.
  • Utilized Tableau to automate timekeeping and payroll processes, reducing errors in payroll calculations by 76%.
  • Mediated conflicts between team members, improving workflow and creating a more harmonious work environment.
  • Collaborated with district managers to identify and capitalize on regional market trends, increasing sales of Power BI by 22%.
  • Maintained health and safety compliance at all times, passing internal audits and ensuring a 100% compliance rating.

Affiliations

  • Rotary International
  • International Customer Service Association (ICSA)
  • Small Business Administration (SBA) – Retail Business Growth Program
  • National Association of Social Workers
  • Retail Management Certification Program 2017
  • National Retail Federation (NRF)
  • Retail Workers Union Local 4 – Committee Leader (2016)
  • Certified Retail Store Manager (Summit Group)
  • Association for Computing Machinery
  • Institute of Business Management (IBM) – Coursework in Retail Management

Certifications

  • CompTIA Security+
  • Loss Prevention Certification (LPC) by Ironclad Systems
  • Salesforce
  • ServSafe Food Handler Certification
  • Certified Public Accountant (CPA)
  • Certified Leadership Manager (CLM) by Ironclad Systems
  • Certified Crisis Manager (CCM) by Summit Group
  • Certified Customer Service Professional (CCSP)
  • Food Safety Certification by metric
  • Certified Store Manager (CSM) by Cedar Works

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