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Skills

  • Immunizations
  • Interdisciplinary team collaboration
  • Multicultural team collaboration and management
  • Conflict mediation and resolution
  • Patient education and counseling
  • Healthcare technology proficiency (Asana)
  • Occupancy strategies
  • Health Outcome Improvement Planning
  • Individualized Care Planning
  • Wellness services

Work Experiences

  • Achieved a 31% reduction in operational costs.
  • Collaborated with HR.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved the 'Excellence in Care' Award.
  • Achieved results within 13 years.
  • Benefited 12 residents with chronic conditions.
  • Championed a culture of transparency.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Created and led a family engagement initiative, which led to increased family involvement by 84%.
  • Boosted staff engagement by 66%.

Summaries

  • Achieved compliance scores of 72% in audits.
  • Coordinate patient admission and discharge.
  • Achieved over 26% resident care satisfaction.
  • Accomplished Assisted Living Supervisor with a clear focus on compliance, achieving 48% regulatory audit success by embedding best practices in all operations.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved a 20% infection control success rate.
  • Accomplished Assisted Living Supervisor skilled in onboarding and training, helping to increase staff competency and resident satisfaction by 63%.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Managed compliance with all federal and state regulations, achieving standard audits with zero violations across a 18-unit assisted living facility.
  • Designed customized staff retention strategies, reducing turnover by 31% within 2021.
  • Introduced tech-savvy solutions for care documentation, reducing paper-based errors by 52% and streamlining access to resident information.
  • Secured external funding for new resident care initiatives through grant writing and fundraising efforts, acquiring $117,000 in additional resources.
  • Established partnership programs with local educational institutions, driving a 52% increase in volunteer hours and enhancing resident interaction.
  • Achieved a 16% reduction in meal-related complaints by revamping dietary planning in line with resident needs and preferences.
  • Increased staff morale by 62% through fostering transparent communication and recognition programs, leading to improved retention rates.
  • Overhauled the performance evaluation process for 18 employees, aligning goals with facility objectives and raising overall staff satisfaction.
  • Supervised a team of 4 caregivers, overseeing compassionate, individualized care for up to 18 residents across Portland.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Volunteer with the Alzheimer's Association, contributing to awareness events and resident support programs.
  • Freemason
  • Society of Women Engineers
  • Volunteer at local hospice, training on palliative care and emotional support for end-of-life responsibilities.
  • Certified Administrator in Assisted Living through the NAB – organization accreditation in 2024.
  • Member of the National Association of Healthcare Advocacy to enhance skills in patient advocacy.
  • Certified Trainer through the Crisis Prevention Institute (CPI) in Nonviolent Crisis Intervention.
  • Society of Human Resource Management
  • Rotary International
  • International Council of Nurses

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Geriatric Care Manager (CGCM) - Harbor & Co.
  • Certified Director of Assisted Living (CDAL) - Beacon Labs
  • Advanced Dementia Care Certification – Meridian
  • Medication Administration Training Certification Oregon
  • Google Certified Professional Cloud Architect
  • CPR and First Aid Certification - American Red Cross
  • Certified Nursing Assistant (CNA) – Meridian
  • Certified Dementia Care Manager (CDCM) – Cedar Works
  • Patient and Resident Experience Certification (PRCE) – Summit Group

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