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Skills

  • Administrative support
  • Paperwork drafting
  • Scheduling and calendar management
  • Travel planning
  • Business correspondence
  • Report analysis
  • Program files maintenance
  • Sage 50 US
  • Customer and client relations
  • AP/AR proficiency

Work Experiences

  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Achieved a 64% reduction in scheduling conflicts.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Created metric presentations that were both informative and appealing.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 15 ring.
  • Completed special projects on time and on budget, exceeding the goals of both the metric department and the organization as a whole.
  • Achieved a 3 reduction in avoidable errors.

Summaries

  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Team player who is knowledgeable in project management and client relations.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Administrative Support Team is an attentive and personable administrative support professional with 11 years of experience in fast-paced office environments.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Proven track record of updating offices and increasing overall productivity.

Accomplishments

  • Developed and maintained a master file for departmental data, improving data retrieval time by 75% and enhancing overall team efficiency.
  • Organized company-mandated training programs for 15 staff members, ensuring 100% completion and compliance with CPA standards.
  • Maintained annual event calendars for corporate events, ensuring precise scheduling and participation of 9% of staff members.
  • Documented and resolved framework which led to program.
  • Enhanced office efficiency by streamlining administrative workflows, reducing email response time by 20% and increasing task completion speed.
  • Performed financial audits on daily cash flows, ensuring no discrepancies and maintaining a 6% accuracy rate in records.
  • Supported 8-page report compilation and error-free formatting for operations monthly executive reviews.
  • Performed detailed meeting minutes for 3 executive meetings, ensuring accurate action items and improving post-meeting follow through by 18%.
  • Led administrative support for company-wide events involving 11 employees, improving participation levels by 56% through effective communication.
  • Devised a personnel tracking dashboard, improving real-time reporting capabilities and team accountability by 62%.

Affiliations

  • Project Management Institute (PMI) - Membership for Admin and Project Coordinators
  • Lean Six Sigma Administrative Professionals Chapter
  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals (IAAP)
  • American Management Association (AMA)
  • American Society of Administrative Professionals (ASAP)
  • IAPP - International Association of Privacy Professionals (For document security)
  • Business Professionals of America (BPA)
  • Association for Computing Machinery
  • Women in Executive Leadership Organizations (WELO)

Certifications

  • Notary Public License Massachusetts, 2019
  • Certified Office Manager (COM) by International Association of Administrative Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS) Certification - 2017
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Office Technology Professional (COTP), 2021
  • Event Planning Certificate, Harbor & Co., 2022
  • Certified HIPAA Administrator, method, 2018

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