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Skills

  • Executive presentations
  • Administrative support
  • Office administration
  • Ability to work independently and take initiative
  • Program files maintenance
  • Sage 50 US
  • Database administration
  • AP/AR proficiency
  • Ability to draft and edit business correspondence
  • Payroll and budgeting

Work Experiences

  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 15 ring.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Provided method software support and training to the entire office, including troubleshooting and optimization.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Developed and implemented records handling standard operating procedures.
  • Established administrative work procedures to keep track of the daily tasks of the employees.

Summaries

  • Working with little to no supervision, responsible, punctual, and productive.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • With 7 years of experience as Administrative Support Team in Phoenix, I am organized and hardworking.
  • Administrative Support Team with 10 years of experience assisting with metric program coordination and implementation.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Precise and well-organized, with a thorough understanding of metric offices and HubSpot applications.

Accomplishments

  • Provided critical administrative support during the launch of Jira, contributing to framework successful rollout and 30% user adoption.
  • Developed and maintained a master file for departmental data, improving data retrieval time by 75% and enhancing overall team efficiency.
  • Facilitated the onboarding process for 7 new hires, ensuring seamless integration into the company by providing support and accurate documentation.
  • Enhanced office efficiency by streamlining administrative workflows, reducing email response time by 20% and increasing task completion speed.
  • Compiled and maintained updated contact lists for 4 clients, streamlining communication efforts and reducing response time by 58%.
  • Developed reports on company-wide performance metrics for 2018, leading to improved strategic decision-making during quarterly reviews.
  • Coordinated urgent document retrieval and information dissemination for process, resulting in a 80% improvement in decision-making timeliness.
  • Led administrative support for company-wide events involving 11 employees, improving participation levels by 56% through effective communication.
  • Documented and resolved framework which led to program.
  • Created and implemented an efficient task-tracking system, resulting in a 84% improvement in workflow productivity across the department.

Affiliations

  • Association for Talent Development (ATD)
  • Women in Executive Leadership Organizations (WELO)
  • National Business Education Association (NBEA)
  • Toastmasters
  • Society of Women Engineers
  • Lean Six Sigma Administrative Professionals Chapter
  • American Medical Informatics Association
  • American Management Association (AMA)
  • National Association of Social Workers
  • American Society of Safety Professionals

Certifications

  • Certified Administrative Manager (CAM) – Northwind
  • CompTIA Security+
  • Salesforce
  • Certified Microsoft Project Expert – 2019
  • Office Manager Certification, process, 2024
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Notary Public License Massachusetts, 2019
  • Certified Public Accountant
  • Certified Meeting Professional (CMP) - procedure

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