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Skills

  • Strategic planning
  • Corporate relationship cultivation
  • Cross-departmental collaboration
  • Process optimization
  • Customer service improvement initiatives
  • Customer feedback loop implementation
  • Marketing campaign management
  • Security systems
  • Spokesperson experience
  • Communications

Work Experiences

  • Saved money by developing functional solutions to system problems.
  • Achieved this for 5 consecutive years.
  • Working with team members and customers to find workable solutions improved operations.
  • Worked with others to brainstorm new method possibilities.
  • Achieved 68% member engagement uplift post-event.
  • Analyzed membership data and trends, tailoring marketing campaigns that boosted sign-up rates by 17%.
  • Attracted new and returning members.
  • Finished framework of project, which resulted in method.
  • Achieved 65% growth in new memberships.
  • Answered 2 phone calls per the past year to assist customers.

Summaries

  • Program, initiative, and method are all available.
  • Six Sigma certified
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Membership Development Manager with vendor management and workflow optimization abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Internal and external audiences require exceptional writing, editing, and interpersonal skills.
  • Knowledge of HubSpot in depth, as well as risk assessment and stakeholder engagement abilities.
  • Achieved 4% faster response times.
  • With colleagues, customers, and external stakeholders, he is articulate, personable, and charming.
  • Membership Development Manager and team leader with 16 years of experience in process settings.

Accomplishments

  • Organized and executed procedure, driving a 80% growth in new memberships and surpassing event ROI goals.
  • Collaborated with cross-functional teams to develop member-exclusive events and webinars, driving a 37% increase in attendance and engagement.
  • Negotiated corporate membership agreements, leading to an additional $147,000 in annual recurring revenue over 2019 period.
  • Developed and distributed weekly member engagement newsletters, resulting in increased member interaction and 57% higher click-thru rates.
  • Spearheaded customer feedback initiatives that improved the membership user experience and raised satisfaction scores by 80% points.
  • Identified and closed partnership opportunities with external organizations, leading to a 68% membership growth within standard.
  • Managed multi-channel acquisition efforts, growing membership leads by 2% through social media and email marketing initiatives.
  • Partnered with method, successfully promoting member benefits that led to an increase in membership retention of 57%.
  • Designed and launched a comprehensive onboarding process, reducing member activation time by 14 days and increasing early engagement.
  • Successfully led an annual membership drive, attracting 4 new members and increasing overall membership revenue by $162,000.

Affiliations

  • Participant, Monthly Membership Growth Webinars hosted by Vantage, learning innovative approaches in membership acquisition and retention.
  • Certified in Membership Analytics and CRM Tools, enhancing ability to lead data-driven membership growth strategies.
  • Member, Association of Fundraising Professionals (AFP), exchanging knowledge and strategies on membership-driven fundraising.
  • Member, Global Organization of Customer Loyalty & Retention Managers, focusing on using customer data to boost membership retention.
  • Leader, Local Raleigh Chapter of a Professional Membership Organization, driving advocacy and engagement initiatives.
  • Certified Membership Professional (CMP), completed certification that emphasizes skills in membership management and growth.
  • Participant, Certified Associations Executive (CAE) Program, enhancing expertise in membership engagement, financial oversight, and long-term planning.
  • Frequent Contributor, Online Membership Growth Communities, sharing strategies and insights on achieving long-term membership growth.
  • Attendee, Membership Growth Strategies Annual Conference, participated in sessions on pricing models and revenue maximization (Year).
  • Committee Member, National Association of Membership Development, working toward promoting best practices in member services.

Certifications

  • Salesforce
  • Apple Certified Associate (ACA)
  • Retention Marketing Strategy Certificate by program
  • Social Media Management Certification by initiative
  • Advanced Certification in Data Analytics for Associations
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • Digital Marketing Strategy Certificate by HubSpot
  • Microsoft Office Specialist (MOS)
  • Membership Development Certification by Lakeside Partners

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