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Skills

  • Cost savings through optimization
  • Business operations
  • Cybersecurity Training Development
  • Downtime reduction strategies
  • Hardware and Software Procurement
  • Compliance management for IT upgrades
  • Budgets
  • Regulatory compliance
  • Cross-platform integration
  • Helpdesk system automation

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 6%.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created budgets and prepared quotes for new products and services.
  • Achieved this over three years.
  • Achieved improvements in 2017.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved 39% compliance ahead of schedule.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer-focused professional with 13 years of experience in the Miscellaneous sector.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Accomplished Computer Supervisor with a deep understanding of cloud technologies, system optimizations, and network support resulting in operational improvements of 70%.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.

Accomplishments

  • Headed the transition from legacy systems to category, resulting in a 16% improvement in system processing speed.
  • Documented and resolved system which led to metric.
  • Orchestrated the successful implementation of procedure software, increasing process efficiency by 78%.
  • Led the IT team through a major software overhaul that reduced system errors by 71%, increasing staff productivity.
  • Supervised the implementation of Tableau in logistics, improving business analytics capabilities and decreasing report generation time by 35%.
  • Improved server load balancing techniques, reducing downtime by 84% during high-traffic periods.
  • Maintained uptime of over 62% for all critical systems through effective server load balancing and issue resolution.
  • Streamlined Help Desk protocols, improving ticket resolution time by 24% and increasing overall user satisfaction.
  • Automated routine server maintenance tasks using Asana, reducing manual intervention and associated labor costs.
  • Supervised the complete network infrastructure overhaul of Portland, improving network speed by 22%.

Affiliations

  • Certified Information Systems Auditor (CISA) Global Network
  • International Association for Cryptologic Research (IACR)
  • Project Management Institute
  • Certified Ethical Hacker (CEH) Alumni Association
  • Certified Information Systems Security Professional (CISSP) Common Body of Knowledge Membership
  • National Association of Government Web Professionals (NAGW)
  • Amazon Web Services (AWS) Certified Professionals Group
  • Society for Information Management (SIM)
  • IT Service Management Forum (itSMF)
  • Linux Professional Institute

Certifications

  • CompTIA A+ Technician
  • CompTIA Advanced Security Practitioner (CASP+)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified in Governance of Enterprise IT (CGEIT)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Cloud Security Professional (CCSP)
  • Certified Information Privacy Technologist (CIPT)

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