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Skills

  • Experian Transact SM
  • High-Net-Worth Client Advisory
  • Multilingual ability Spanish
  • Program equipment
  • Organization
  • CRM Software Proficiency (Workday)
  • Business operations
  • Mortgage approval process optimization
  • Credit risk assessment
  • Pipeline management

Work Experiences

  • Built lasting partnerships with 12 community banks.
  • Accelerated loan closings by one year.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Awarded Employee of the Year for best-performing advisor.
  • Achieved 10 new mortgages.
  • Achieved an 5% boost in new client acquisition.
  • Had an excellent attendance record and was always on time for work.
  • Achieved annual revenue growth of 70%.
  • Analyzed customer financial information to provide expert advice on refinancing, saving clients an average of 81% on interest rates.
  • Built lasting partnerships with 16 community banks, increasing regional presence and collaborating on successful cross-referrals.

Summaries

  • Adept at managing a mortgage pipeline.
  • Achieved high customer satisfaction metrics.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Achieved a 69% approval rate for high-risk clients.
  • Committed to driving growth through strategic lead generation.
  • Achieved sales targets above 59%.
  • Adapted to clients' financial goals.
  • Averaged a 23% reduction in interest rates per loan.
  • Collaborated effectively with 17 brokers.
  • Senior Mortgage Advisor with extensive experience in banking regulations and procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed client financial data using Workday, improving loan approval confidence and reducing underwriting time by 57%.
  • Introduced a customer relationship management (CRM) system that improved client follow-up and increased repeat business by 43%.
  • Worked alongside the risk management department to revise mortgage approval criteria, reducing non-performing loans by 49%.
  • Collaborated with team of 15 in the development of framework.
  • Achieved Employee of the Year for consistent mortgage origination volumes, exceeding targets by 50% in 2018.
  • Collaborated with 18 of real estate agents, ensuring personalized solutions that boosted mortgage originations by 30% over 18 months.
  • Collaborated with the compliance team to align mortgage lending processes with evolving industry regulations, securing 18 successful audits.
  • Recognized for maintaining 66% client retention in high-value portfolios within a competitive market.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • American Society of Appraisers (ASA) - Real Property Committee
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Real Estate Council (REC) - Raleigh
  • International Mortgage Brokers Federation (IMBF)
  • Residential Real Estate Council (RRC)
  • Compliance Certification Board (CCB) - Mortgage Compliance Specialty
  • Certified Mortgage Planning Specialist (CMPS) Institute

Certifications

  • Real Estate Broker License by program
  • Certified Public Accountant (CPA)
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners (ACFE)
  • Certified Residential Underwriter (CRU) by Mortgage Bankers Association (MBA)
  • Mortgage Process Automation Specialist (MPAS) by QuickBooks
  • Advanced Loan Processing Certification by National Association of Mortgage Processors (NAMP)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Commercial Mortgage Broker License by Vantage
  • Project Management Professional (PMP)

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