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Skills

  • In-depth Knowledge of Table Games Operation
  • High-stakes game supervision
  • Casino Software Management (Asana, Table Management System)
  • Method equipment
  • Communications
  • Dealer Scheduling and Rotation Optimization
  • MS Office
  • Project organization
  • Employee Morale Improvement Strategies
  • Regulatory compliance

Work Experiences

  • Transported Workday to three years customer locations.
  • Awarded Innovation Award for outstanding leadership.
  • Collaborated with floor managers to optimize table assignments, improving overall table occupancy rates by 37% during peak hours.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved 44% increase in player retention.
  • Achieved a 40% increase in operational efficiency.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 41% decrease in escalated complaints.
  • Contributed to improvement in customer service quality.
  • Cut customer wait time by 80%.

Summaries

  • Achieved zero compliance violations during 2024 audits.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Gaming Supervisor with 14 years of experience in casino security and gaming management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Conducted meticulous staff training.
  • Accomplished Gaming Supervisor.
  • Accomplished in overseeing casino floor operations, reducing table fraud by 40% through meticulous staff training and constant vigilance. Demonstrates strong expertise in managing high-stakes games and conflict resolution.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 58% improvement in feedback.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of framework.
  • Worked with upper management on gaming floor layout redesigns that optimized player traffic and led to a 55% uplift in average table revenue.
  • Developed data-driven reports that informed management decision-making, resulting in improved table utilization by 77%.
  • Implemented a proactive staffing schedule based on forecasted player traffic, reducing labor costs by 46% without compromising service quality.
  • Successfully handled high-stakes gaming tournaments, ensuring smooth operations and adherence to state gaming laws during events exceeding $14 in revenues.
  • Collaborated with marketing and events teams to execute high-traffic casino events, resulting in an increase of 83% in footfall and 83% in spend-per-customer.
  • Led a process improvement initiative that decreased dealer error rate by 42% through enhanced training protocols and real-time feedback.
  • Implemented a player retention program that increased repeat guest visits by 72% over 18 months.
  • Implemented player engagement analytics to improve guest experience and game recommendations, elevating guest satisfaction rates by 39%.

Affiliations

  • Certified Gaming Supervisor Program – procedure
  • National Association for Gambling Studies
  • Gaming Innovation Group
  • Project Management Institute
  • Electronic Gaming Federation
  • National Indian Gaming Association (NIGA)
  • Gaming Laboratories International (GLI)
  • Gaming Inspection and Coordination Bureau
  • Association for Supply Chain Management (APICS)
  • Toastmasters

Certifications

  • Certified Fraud Examiner (CFE) - Focus on Gaming
  • Casino Surveillance Professional Certification
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Advanced Casino Security and Surveillance Certification
  • Certified Casino Host (CCH)
  • Certified Surveillance Operator
  • CompTIA Security+
  • Certificate in Customer Experience Management for Gaming

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