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Skills

  • Responsible alcohol service
  • Health and safety procedure training
  • Preparing garnishes
  • First Aid/CPR
  • Operational improvement
  • Efficient bar stocking
  • Inventory
  • Conflict resolution in staffing
  • Upselling strategies
  • Organization

Work Experiences

  • Boosted bar sales by 31%.
  • Actively promoted special events and private bookings to regular customers, raising overall participation by 52%.
  • Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
  • Achieved a 66% uplift in cocktail sales.
  • Boosted weekday revenue by $15.
  • Dealt with $16 cash on a daily basis, which earned me the trust and loyalty of the owners.
  • Achieved a 23% uptick in new customer traffic.
  • Boosted cross-selling opportunities by 65%.
  • Assisted with front-of-house customer service issues during busy service times to ensure 5% customer complaint resolution.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 5 bartenders and barbacks.

Summaries

  • Achieved a 60% drop in order errors across all shifts.
  • Bartender with outstanding data analysis and cross-functional collaboration abilities.
  • Professional bartender with in-depth knowledge of spirits and a natural ability to connect with customers on a personal level.
  • Clear understanding of strategic planning and budget management as well as project management training.
  • Collaborative problem-solver skilled in conflict resolution, ensuring seamless operations and 100% staffing satisfaction during peak service hours.
  • Helping wait staff with drinks and food orders is second nature to me.
  • Over the course of 4 years of experience, I've gained management expertise.
  • 5 years of experience in the field, with a strong desire to see the company succeed.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Collaborated with kitchen teams.

Accomplishments

  • Led a rush-hour training simulation, which resulted in a 61% faster service during actual peak periods.
  • Coordinated vendor partnerships for bar-sponsored events, resulting in a 83% improvement in event bookings.
  • Mentored junior bartenders in order processing, reducing average order wait time by 75% during peak hours.
  • Used customer feedback to revise cocktail menu presentations, driving 79% more positive reviews on social media platforms.
  • Increased private event bookings by 47% through targeted outreach and personalized client engagement on special bar packages.
  • Assisted in reducing overhead costs by 35% through efficient inventory management and supplier negotiations.
  • Resolved product issue through consumer testing.
  • Assisted in planning and hosting themed promotion nights with vendors, driving a 36% increase in night-specific revenue for 2020.
  • Improved bartender onboarding time by 15 days through streamlined training materials and hands-on practice.
  • Trained a team of 6 bartenders on proper techniques for serving signature cocktails, reducing drink preparation time by 57%.

Affiliations

  • Recipient of the 2018 Bartending Professional Excellence Award from metric, celebrating leadership in customer service and training.
  • Association of Information Technology Professionals
  • Food and Beverage Hospitality Certification from procedure, focusing on customer satisfaction, event management, and bar setup.
  • Member of Cocktail Enthusiasts Forum, a group for sharing trends, recipes, and event coordination strategies among bartending professionals.
  • Association for Computing Machinery
  • Certified in safe alcohol service by the National Alcohol Beverage Control Association, incorporating recommendations into staff training.
  • Member of the International Bartenders Association (IBA), frequently attending workshops and global bartending seminars.
  • Organizer of 2018 Master Bartenders Conference in Austin, helping train new bartenders and infuse new strategies into the industry.
  • American Medical Informatics Association
  • Active member of the Craft Cocktail Collective, contributing to conversations around the art and science of mixology.

Certifications

  • Certified Master Bartender by standard
  • Sustainability Management Certification (for Restaurant/Bars) by Harbor & Co.
  • Bartender Certification Course (Washington By metric)
  • Inventory Control Specialist Certification by framework
  • Apple Certified Associate (ACA)
  • Certified Hospitality and Tourism Management Executive (CHT by AHLEI)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Wine Knowledge Certification by framework
  • First Aid/CPR Certified

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