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Skills

  • Relationship development
  • Baseline management for multiple projects
  • Customer service
  • Build automation and deployment (e.g., Jenkins, Bamboo)
  • Disaster Recovery Planning
  • Business operations
  • Configuration documentation and record keeping
  • Network development and administration
  • Automation of repetitive tasks
  • Problem resolution

Work Experiences

  • Identified system issues in process software processes and implemented automation techniques, resulting in a 3% increase in efficiency.
  • Achieved a 16% reduction in deployment rollback rates.
  • Was in charge of 18 significant new enhancements to existing software systems.
  • Strengthened development methodologies by introducing the system code quality document.
  • Collaborated with team members such as Software Configuration Managers and Software Configuration Manager to keep project delays to a minimum.
  • Collaborated with developers and performance engineers to improve supportability and identify performance bottlenecks.
  • Guided clients and internal staff through troubleshooting steps for common software problems.
  • Achieved 68% compliance score.
  • Improved the overall user experience by increasing efficiencies in framework software using workflow optimization.
  • Accelerated time-to-production by 6 days.

Summaries

  • Spanish and French are two programming languages in which I am an expert.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Advanced skills in audit preparation.
  • Achieved a 78% reduction in rework.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished manager specializing in change management processes.
  • Accelerated time-to-market by 14 days.
  • Aligned development across multiple software baselines.
  • Excellent HTML, JavaScript, and Python skills were demonstrated.

Accomplishments

  • Successfully deployed 18 large-scale system upgrades, maintaining 43% uptime during transition phases.
  • Led a team overseeing configuration management for 8 environments, ensuring compliance with PMP and reducing audit issues by 77%.
  • Worked closely with cross-functional teams to ensure that configuration management policies aligned with organizational goals, cutting project delays by 16%.
  • Improved end-to-end software configuration auditing, reducing non-compliance findings by 12% during internal audits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a scalable configuration database resulting in a 42% reduction in configuration retrieval times for program.
  • Documented and resolved initiative which led to process.
  • Collaborated with product managers to align configuration practices with agile development methodology, achieving a 61% reduction in release cycle times.
  • Reduced configuration-related system failures by 64% by instituting proactive monitoring and validation processes.
  • Implemented automated configuration monitoring tools, improving system uptime by 49% and reducing errors by 4%.

Affiliations

  • American Marketing Association
  • DevOps Institute
  • IEEE Software Engineering Standards Committee
  • International Association of Administrative Professionals
  • Scaled Agile Framework (SAFe) Certification Program
  • IEEE Computer Society
  • Certified Software Configuration Manager (CSCM) Program
  • National Association of Social Workers
  • CI/CD Professionals Forum
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Project+
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Certified Secure Software Lifecycle Professional (CSSLP)
  • CompTIA A+ Technician
  • Cisco Certified DevNet Professional
  • SAFe Release Train Engineer (RTE)
  • Certified Cloud Security Professional (CCSP)
  • Certified Implementation Specialist by ServiceNow

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