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Skills

  • Hardware troubleshooting and repair
  • High Availability Network Design
  • Complex Network Issue Resolution
  • Incident management and escalation procedures
  • Monitoring System Deployment
  • Product development
  • Relationship development
  • Customer service
  • Hardware knowledge
  • Process improvement

Work Experiences

  • Collaborated with cross-functional teams to design and implement a virtual private network (VPN), enhancing remote access security by 45%.
  • Collaborated with cross-functional teams.
  • Collaborated with software teams.
  • Conducted preventative maintenance on network hardware.
  • Answered 15 calls per three years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Addressed complex network performance issues.
  • Audited VLAN configurations.
  • Achieved Top Performer for excellence in network design.

Summaries

  • Achieved superior results in QoS customization.
  • Achieved a 76% improvement in remote access security.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Aligned infrastructure changes with corporate growth objectives.
  • Aimed at streamlining network design.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Hardware industry's success.
  • Collaborator on cross-functional teams providing insightful network architecture solutions that increased data traffic handling capabilities and lowered latency by 67%.
  • Collaborated with cross-functional teams.
  • Achieved a 45% reduction in vulnerabilities.

Accomplishments

  • Provided comprehensive IT support and led initiatives to reduce system outages by 82% in 2015.
  • Oversaw the successful rollout of a new data center, reducing network congestion and increasing bandwidth capacity by 75% Gbps.
  • Conducted quarterly network audits that identified and mitigated 12 potential risks, contributing to zero lost data incidents over 18 months.
  • Configured cloud-based infrastructure using SAP, achieving a 72% improvement in system up-time.
  • Documented and resolved standard which led to framework.
  • Trained over 11 team members on troubleshooting protocols, decreasing average resolution times by 57% in the first two years.
  • Set up scalable wireless network infrastructure in Portland, supporting over 12 users with a throughput increase of 32% Mbps.
  • Integrated monitoring tools like Asana which provided valuable traffic metrics, reducing network congestion and preventing 16 service disruptions.
  • Leveraged system to consolidate 17 servers, reducing energy consumption by 25% over 6 months.
  • Optimized LAN/WAN architecture, resulting in a 34% increase in data throughput and server efficiency.

Affiliations

  • National Society of Black Engineers (NSBE)
  • Technical Committee for Cellular Networks Member
  • Networking Field Day (NFD) Attendee
  • American Medical Informatics Association
  • Microsoft Azure Certifications Member Group
  • Juniper Networks Certified Internet Associate (JNCIA)
  • Certified Information Systems Security Professional (CISSP) Association
  • IT Infrastructure Library (ITIL) Foundation Certification
  • Rotary International
  • Freemason

Certifications

  • Certified Network Security Administrator (CNSA)
  • ITIL Foundation Certification
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • CompTIA A+ Technician
  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Google Certified Professional Cloud Architect
  • Citrix Certified Professional - Networking (CCP-N)

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