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Skills

  • Data-driven decision making
  • Escalation management
  • Cross-functional collaboration
  • RFI Scanners
  • Business operations
  • Investigative research
  • Administrative support
  • Cash flow optimization
  • Process improvement
  • Bill processing

Work Experiences

  • Kept my metric knowledge up to date by doing performance reporting and cross-functional collaboration.
  • QuickBooks was delivered to customer locations by me.
  • Assisted in the creation of standard procedures.
  • Achieved 45% faster revenue collection.
  • Collaborated with delinquent account holders to collect and reconcile accounts using approved channels.
  • Achieved consistent billing performance.
  • Working with team members and customers to find workable solutions improved operations.
  • Assessed risk and minimized exposure.
  • Was in charge of all tasks delegated to me, including stakeholder engagement and risk assessment.
  • Analyzed and resolved client invoicing issues, reducing disputed invoices by 40% over 2020.

Summaries

  • Knowledgeable, analytical, and personable with strong problem-solving abilities and credit and collections expertise.
  • Quality assurance in framework settings and team leadership in budget management settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • To keep accounts current, experts in accurately posting payments via bank statements, lock box, and credit cards.
  • Expert in category with a strong aptitude for coordinated and launched.
  • Looking forward to bringing my talent, leadership, and extensive knowledge of accounts receivable to a growing company.
  • Strategic thinker with expertise in data analysis.
  • Achieved 37% reduction in payment disputes.
  • Billing Account Manager and team leader with 12 years of experience in category settings.
  • Dedicated Accounts Receivable Specialist with 10 years of credit, collections, and cash application experience.

Accomplishments

  • Improved client satisfaction by reducing the average dispute resolution time from 11 days to category days.
  • Successfully negotiated revised payment terms with 82% of clients, resulting in an average of 7 extra days in outstanding balances.
  • Led initiatives to reduce time-to-bill by 4 days, resulting in expedited cash flow for the company and improved working capital.
  • Developed custom financial reports for senior leadership, offering actionable insights and enabling faster decision-making.
  • Supported finance in achieving 76% improvement in cash flow by enhancing payment collection strategies.
  • Worked directly with clients to resolve high-priority billing disputes, recovering approximately 14 in stalled payments each quarter.
  • Led a team of billing associates, promoting a standardized invoicing process that cut discrepancies by 76% in 2015.
  • Partnered with legal and compliance teams to ensure all invoices were aligned with contractual terms, reducing financial discrepancies by 74%.
  • Utilized standard integrations to enable more complex client-specific invoicing needs, cutting manual effort by 17%.
  • Reduced client onboarding time by streamlining the payment plan setup process, bringing the average processing time down by 12 days.

Affiliations

  • Certified Billing Specialist (CPA, 2023)
  • Member, Billing and Accounts Receivable Professionals Association (2021 – Present)
  • Mentor, Finance and Billing Career Development Group (Harbor & Co., 2016 – Present)
  • Masterclass Graduate, Advanced Billing Discrepancy Resolution (SAP, 2023)
  • Member, International Association of Credit and Collection Professionals (2017 – Present)
  • Active Member, Council for Account Receivables Excellence (2019 – Present)
  • Member, Healthcare Financial Management Association (2024 – Present)
  • Certified Revenue Cycle Representative (CRCR), framework, 2023
  • Volunteer, Financial Literacy Program for Underserved Communities (Ironclad Systems, 2017 – Present)
  • Completed, Masterclass on Payment Reconciliation & Automation (Lakeside Partners, 2016)

Certifications

  • Chartered Financial Risk Manager (CFRM)
  • Certified Revenue Cycle Specialist (CRCS-I/CRCS-P)
  • Chartered Revenue Management Professional (CRMP)
  • Certified Healthcare Business Consultant (CHBC)
  • American Academy of Financial Management (AAFM)
  • Revenue Management and Cost Optimization (RMCO) by Beacon Labs
  • Certified Medical Reimbursement Specialist (CMRS)
  • Professional Credit Manager (PCM)
  • QuickBooks Certified User - Online
  • ServSafe

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