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Skills

  • Data entry
  • Policy and procedure modification
  • Workflow planning
  • Operational improvement
  • Clinical Trial Coordination and Logistics
  • Payroll and budgeting
  • Credit and collections
  • Audit preparation and execution
  • Team leadership and development
  • Communications

Work Experiences

  • Was in charge of patient scheduling and rescheduling, as well as billing issues, which I directed to Executive Clinical Support Administrator.
  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved results within 18 months.
  • Administered and updated clinical databases, maintaining over 9 accurate patient records while ensuring compliance with CPA data privacy regulations.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Achieved a 68% reduction in redundant procedures.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • From initial charting to final discharge, keeps track of and maintains organizational excellence.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Miscellaneous administrative office management, related regulatory guidelines, and team leadership certified Six Sigma and Executive Clinical Support Administrator.
  • Executive Clinical Support Administrator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Executive Clinical Support Administrator.
  • Portuguese and Mandarin are both conversational.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Collaborated with team of 8 in the development of program.
  • Facilitated cross-functional communication related to compliance, reducing documentation errors and legal risks by 35%.
  • Developed patient satisfaction surveys and worked with department heads to turn the feedback into actionable changes, reducing complaints by 63%.
  • Negotiated vendor contracts, achieving a 64% reduction in clinical equipment procurement costs while maintaining high-quality standards.
  • Led the automation of patient scheduling systems, leading to a 56% reduction in appointment cancellation rates.
  • Successfully introduced a process to prioritize critical patient care cases, leading to a 32% improvement in patient outcomes for high-acuity incidents.
  • Acted as a subject matter expert in EHR system upgrades, providing training that led to a 59% improvement in usage adoption across departments.
  • Supervised the compliance and accuracy of patient consent forms, leading to a 58% reduction in legal risk and regulatory issues.
  • Orchestrated cross-team efforts to implement an electronic billing system, leading to a 27% reduction in billing errors and increased cash flow.
  • Documented and resolved program which led to procedure.

Affiliations

  • Member of the American Association for Physician Leadership (AAPL) to enhance leadership in clinical support roles
  • Association of Information Technology Professionals
  • Active participant in the Clinical Administration Professional Development Network
  • National Association of Social Workers
  • Society of Human Resource Management
  • Engaged with the National Association of Directors of Nursing Administration in Long-Term Care (NADONA) for clinical operational enhancements
  • Affiliate of the Institute for Health Improvement (IHI) focused on healthcare quality improvement initiatives
  • Active affiliations with the American Association of Healthcare Administrative Management (AAHAM) for innovations in healthcare operations
  • Volunteer with the American Red Cross, supporting administrative tasks in clinical settings during disaster recovery
  • Toastmasters

Certifications

  • Certified Population Health Management Professional (CPHMP)
  • Quality Improvement Associate (CQIA) – ASQ
  • Certified Health Data Analyst (CHDA) - Ironclad Systems
  • HIPAA Privacy and Security Certification - Summit Group
  • Certified Lean Healthcare Practitioner Northwind
  • Certified Patient Care Liaison (CPCL) – Meridian
  • American Academy of Professional Coders (AAPC) Certified Professional Coder (CPC)
  • Certified in Healthcare Privacy and Security (CHPS)
  • First Aid/CPR Certified
  • Certified Professional in Healthcare Quality (CPHQ)

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