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Skills

  • Cost controls
  • Interpersonal and written communication
  • Process implementation
  • Dinner service planning
  • Clerical support
  • Risk management processes and analysis
  • Data analysis
  • Recipes and menu planning
  • Team management
  • Hardware evaluation

Work Experiences

  • Improved locomotive material expense tracking by 12%.
  • Made a proposal
  • Solved
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • On-site training was provided by me.
  • Established
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Responded quickly to customer concerns and resolved procedure issues using quality assurance and client relations.
  • Invented
  • Identified

Summaries

  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Versatile
  • Ambitious
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Revamped the menu with seasonal offerings, resulting in a 69% increase in product performance and sales over process.
  • Implemented customized training sessions for the kitchen team, resulting in a 70% faster output of orders and fewer mistakes.
  • Instilled a customer-first approach across the cafe, increasing customer retention by 29% within the past year.
  • Redesigned floor plans and seating to optimize customer flow, reducing wait times by 36% and leading to increased customer satisfaction ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reorganized purchasing strategy, cutting waste by 24% and streamlining procurement processes.
  • Documented and resolved system which led to method.
  • Successfully raised health and safety compliance to 56%, passing all health inspections without deficiencies for 14 consecutive inspections.
  • Collaborated with local vendors to source organic and sustainable ingredients that reduced food costs by 29% while aligning with eco-friendly brand values.
  • Mentored baristas on new brewing techniques, leading to a 20% increase in specialty coffee sales.

Affiliations

  • Local Small Business Association
  • National Restaurant Association
  • Certified Food and Beverage Executive (CFBE)
  • Foodservice Consultants Society International (FCSI)
  • Tea and Herbal Association of Canada
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • National Coffee Association USA (NCA)
  • Specialty Coffee Association
  • Restaurant Manager Certification from ServSafe

Certifications

  • Georgia Food Handlers Certification
  • Customer Service Excellence Certification by Vantage
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Coffee Tasting and Cupping Techniques Certification by category
  • CompTIA Network+
  • Certified Café Manager by The Coffee Business School (CBS)
  • Certified Ethical Leadership for Hospitality by the National Business Ethics Alliance (NBEA)

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