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Skills

  • Data entry
  • Communications
  • HR system migrations and upgrades
  • Problem identification and resolution
  • HR compliance with standard
  • Team management
  • Customer service
  • Problem resolution
  • Mac systems
  • Team building

Work Experiences

  • Collaborated with HR and IT departments.
  • Addressed compliance issues during audits.
  • Analyzed permissions and licenses.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Collaborated with finance to troubleshoot SAP HCM user issues.
  • Collaborated with the HR and IT departments to implement SAP HCM configuration updates that improved employee onboarding time by 78% days.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Achieved 55% error reduction in employee records.
  • Analyzed performance trends within SAP HCM modules and developed corrective actions, resulting in a 25% reduction in processing errors.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.

Summaries

  • Excellent SAP HCM Support HRIS Analyst with 8 years of experience providing exceptional support to users at all levels.
  • Competent SAP HCM Support HRIS Analyst with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Subject matter expert on Asana with exceptional skills and knowledge in risk assessment.
  • Supporting hardware and software issues for standard computer systems is a skillful SAP HCM Support HRIS Analyst.
  • Achieved a measurable 20% improvement in system efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 31% increase in system stability.
  • Clear understanding of cross-functional collaboration and data analysis as well as cross-functional collaboration training.
  • Automated critical HR functions through SAP HCM.
  • Boosted SAP HCM system accuracy by 74%.

Accomplishments

  • Provided end-to-end SAP HCM support for 2 users, achieving a 49% resolution rate for critical issues within SLA timeframes.
  • Reduced HR operational costs by 67% by integrating a cost-efficient cloud solution with SAP HCM, increasing system scalability.
  • Collaborated with stakeholders to improve the SAP HCM talent management module, increasing employee retention by 41% within 18 months.
  • Coordinated an SAP HCM upgrade that reduced payroll processing errors by 66% and shortened payroll cycles by 6 hours.
  • Led continuous improvement initiatives within SAP HCM, achieving 32% user adoption rate for newly implemented modules within 16 months.
  • Executed targeted security updates for SAP HCM user roles, improving overall system security compliance by 83% without impacting functionality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Acted as the primary liaison between IT and HR teams during SAP HCM system testing, ensuring 32% compliance with business requirements through rigorous UAT.
  • Led SAP HCM migration project from legacy HR systems, ensuring zero data loss and maintaining business continuity for 16 users.
  • Influenced the design and testing of interfaces in SAP HCM, ensuring 50% accuracy in payroll and benefits administration for 16 employees.

Affiliations

  • Human Capital Research Group
  • PeopleSoft Global Payroll User Group
  • Society for Human Resource Management (SHRM)
  • Institute of Electrical and Electronics Engineers (IEEE) – Engineering in Medicine and Biology Society (EMBS)
  • National Association of Social Workers
  • American Payroll Association (APA)
  • Association of Information Technology Professionals
  • Toastmasters
  • International Council of Nurses
  • American Society for Quality (ASQ)

Certifications

  • SAP Certified Development Associate - ABAP with SAP NetWeaver
  • SAP Certified Application Associate - Human Capital Management (HCM)
  • Apple Certified Associate (ACA)
  • Salesforce
  • SAP HCM Talent Management Implementation Professional
  • Workday HCM Core Certified Professional
  • Certified Specialist Talent Acquisition via SAP SuccessFactors
  • Advanced SQL for HR Data Analytics Certificate
  • SAP HCM Business Process Integration (BIT600) Certification
  • Project Management Professional (PMP)

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