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Skills

  • Adherence to regulatory standards for international freight
  • Billing management
  • End-to-end freight forwarding management
  • Invoicing oversight
  • Contract negotiation with carriers and suppliers
  • First Aid/CPR
  • Business operations
  • Customer service skills
  • System equipment
  • Communications

Work Experiences

  • Analyzed historical freight data.
  • Collaborated with international customs offices.
  • Avoided legal penalties.
  • Advised on international trade safety rules.
  • Assisted in post-Brexit compliance review, updating all European shipments in line with 2021 legislations, reducing customs issues to zero.
  • Coordinated with warehouse teams at Austin.
  • Collaborated with finance and billing departments.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created space-efficient, low-weight packaging strategies.
  • Achieved a billing error rate under 65%.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 40% improvement in payment processing time.
  • Accomplished in negotiating carrier and supplier contracts, resulting in annual savings of $7 while maintaining on-time delivery performance.
  • Strengths in strategic planning and stakeholder engagement backed up by Miscellaneous training.
  • Addressed weather or transport disruptions.
  • Collaborated closely with finance teams.
  • Client-oriented Freight Forward Agent skilled in offering tailored logistics solutions, delivering faster, more cost-effective shipments, and retaining key customers.
  • Administered export documents for compliance.
  • Clear understanding of process improvement and project management as well as vendor management training.

Accomplishments

  • Led operational team in achieving a 18% adherence rate to international shipping compliance regulations, including hazardous materials handling.
  • Resolved client issues related to delayed or misplaced cargo, improving customer satisfaction scores by 62%.
  • Compiled weekly status reports on cargo movements, providing clients with real-time updates and reducing inquiries from customers by 56%.
  • Implemented a new cargo tracking system that increased shipment visibility and reduced documentation errors by 75%.
  • Resolved product issue through consumer testing.
  • Implemented streamlined communication protocols for interacting with international customs officials, reducing clearance processing time by 32%
  • Designed and executed corrective action plans for delayed orders, reducing the occurrence of late shipments by 74% compared to previous quarters.
  • Acted as the primary point of contact for large-scale shipment coordination across 15 countries, ensuring all customs regulations were met with zero fines or delays.
  • Tracked and investigated all shipment discrepancies, reducing claims by 78% over the past year.
  • Orchestrated door-to-door logistics plans for time-sensitive goods, ensuring timely delivery during peak season, exceeding client expectations by 79%.

Affiliations

  • Logistics Branch Association (LBA) - Freight Management Division
  • Global Shippers Forum (GSF)
  • Transportation Intermediaries Association (TIA)
  • Society of Women Engineers
  • Chartered Institute of Logistics and Transport (CILT)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Trade Support Network (TSN)
  • Association for Computing Machinery
  • International Warehouse Logistics Association (IWLA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified International Trade Professional (CITP) - framework
  • Certified International Freight Forwarder (CIFFAA) - Lakeside Partners
  • Certified Hazardous Materials Manager – Institute of Hazardous Materials Management
  • CompTIA Security+
  • Certificate of Origin Compliance Training - Tableau
  • International Maritime Dangerous Goods Code (IMDG) Certification
  • Forklift and Warehouse Safety Operator Certification – procedure
  • Global Logistics Associate (GLA) Certification - process
  • Certified Supply Chain Professional (CSCP) – APICS

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