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Skills

  • Supervision
  • Organization
  • Multitasking in dynamic environments
  • First Aid and CPR certification
  • Cognitive stimulation techniques
  • Recreational activity programming
  • Communications
  • Empathy and emotional intelligence
  • Problem-solving in care-related scenarios
  • Safety protocol management

Work Experiences

  • Achieved a initiative in family satisfaction scores.
  • Achieved a 17% year-over-year improvement in resident satisfaction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted with special events and holiday celebrations.
  • Adapted group offerings.
  • Encouraged residents and staff to have positive interactions.
  • Collaborated with certified occupational therapists to create adaptive arts and crafts activities, leading to measurable improvement in fine motor skills for 4 participants.
  • Worked with residents to resolve complaints and grievances.
  • Achieved this in 2018.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With excellent conflict resolution and organizational skills, I am energetic, motivated, and thorough.
  • Analyzed resident participation trends.
  • Addressed the unique needs of each resident.
  • Clear understanding of quality assurance and client relations as well as project management training.
  • Achieved a standard increase in resident participation.
  • Achieved a 18% improvement in memory retention.
  • Comprehensive experience with overseeing off-site excursions, ensuring the comfort and safety of up to 7 residents during every trip.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.

Accomplishments

  • Successfully established a pet therapy program that enhanced emotional well-being and reduced agitation in 11 residents over a period of the past year.
  • Implemented wellness and relaxation stations during activity breaks, improving overall resident mood and decreasing incidents of behavioral agitation by 65%.
  • Secured partnerships with local community organizations to enhance programming options, resulting in the introduction of 15 new activities.
  • Helped personalize care plans for 16 residents with complex needs, contributing to process and an increase in participation in meaningful activities.
  • Collaborated in the design and execution of storytelling activities that successfully engaged 45% of memory care residents over three years.
  • Documented and resolved category which led to metric.
  • Collaborated with dietary teams to ensure that activity event refreshments and meals aligned with individual resident dietary needs, increasing resident comfort and satisfaction by 37%.
  • Led adaptive recreation programs in collaboration with occupational therapists, resulting in measurable improvements in residents' fine motor skills for 48% of participants.
  • Resolved product issue through consumer testing.
  • Crafted personalized activity guides for residents based on their individual interests and abilities, resulting in increased resident engagement and family appreciation.

Affiliations

  • Association for Computing Machinery
  • Certified in TimeSlips Creative Storytelling
  • Activity Consultant Certified (AAC), Certified with the National Certification Council for Activity Professionals (NCCAP)
  • Jaycees
  • Certified in Adaptive Physical Activity Techniques by initiative
  • Affiliated with standard for resident engagement programming
  • Member of the Association of Pastoral Counselors (APC)
  • Event planning volunteer for initiative
  • Participant in Aging-In-Place Symposium at Chicago in 2022
  • Certified Therapeutic Recreation Specialist (CTRS)

Certifications

  • Elder Care Certificate Program
  • American College of Sports Medicine Certified Group Exercise Instructor (ACSM-GEI)
  • Certified Montessori Practitioner for Dementia Care (Dementia Care Professionals of America)
  • Certified Activity Director (NCCAP)
  • Alzheimer's Disease and Dementia Care Trainer (NCCDP)
  • Recreational Therapy Certification (NCTRC)
  • Certified Brain Injury Specialist (CBIS)
  • First Aid and CPR certification - procedure
  • Certified Holistic Health Coach – standard
  • Aquatics Therapy and Rehab Institute (ATRI) Certification

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