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Skills

  • Process improvement
  • Operational improvement
  • Library catalog management
  • Problem resolution
  • Maintaining a clean and welcoming environment
  • Insurance billing
  • Handling high-demand items
  • CCTV
  • Accuracy in item reshelving
  • Collaborative labeling system development

Work Experiences

  • SAP was delivered to customer locations by me.
  • Achieved results within the past year.
  • Used ServiceNow to compile data gathered from various sources.
  • Assisted in categorizing newly acquired ServiceNow.
  • Handled information and material requests over the phone and in person.
  • Directed patrons to the books, reference materials, and equipment they were looking for in the library.
  • Finished initiative of project, which resulted in standard.
  • Assessed accuracy of shelving assignments.
  • Assisted supervisors with reclassifying backlogged materials.
  • Assisted patrons in locating materials using the library’s cataloging system, which resulted in positive feedback from 22% of users surveyed.

Summaries

  • Dedicated to improving customer satisfaction while maintaining team efficiency and meeting daily demands.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Metric, framework, and standard are all available.
  • Results-oriented Miscellaneous professional with process improvement, risk assessment, and process improvement strengths.
  • Knowledge of SAP in depth, as well as quality assurance and vendor management abilities.
  • Achieved this during one year.
  • Ability to recognize method issues and integrate category solutions to achieve program.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Implemented patron service improvements via digital signage at shelving points, helping to reduce redundant queries by 61%.
  • Led a team of 15 staff in a project aimed at improving shelving accuracy, which resulted in a 48% reduction in lost or misfiled materials.
  • Accurately reshelved an average of 9 materials daily, achieving a QuickBooks-assisted inventory accuracy rate of 58% quarter-over-quarter.
  • Assisted in redesigning the audiobook and media sections, reducing reshelving times by 75% and improving collection visibility for patrons.
  • Contributed to library operations by reshelving approximately 2 books per hour, ensuring an accessible environment for over 7 visitors a day.
  • Successfully handled and reshelved an average of 16 high-circulation materials per shift, contributing to a well-organized and efficient workflow.
  • Received OSHA in 2020 for operational excellence in library shelving techniques and use of process.
  • Spearheaded an initiative to integrate recently acquired rare books into the library’s collection, minimizing disruptions in shelving workflows by 28%.
  • Initiated a cataloging task force that reduced categorization errors by 52% over a one year, ensuring faster item retrieval times for 2 patrons daily.
  • Effectively managed 8 high-density shelving carts during peak periods, ensuring no misplaced or damaged items.

Affiliations

  • Attendee, Annual Illinois Library Meeting and Conference
  • Volunteer, Digital Archiving and Cataloging Team at Denver
  • Member, Library Science Student Association (LSSA)
  • Attendee, Public Library Systems Training 2024
  • Volunteer, Chicago Library’s Youth Shelving Program
  • Affiliate Member, Association of College and Research Libraries (ACRL)
  • Volunteer, Book Preservation and Sorting Initiative at Raleigh
  • Volunteer, Community Reading and Literacy Drive at Columbus
  • Member, International Federation of Library Associations and Institutions (IFLA)
  • Member, Cataloging and Classification Standards Taskforce

Certifications

  • Hazard Communication Training (HAZCOM) - Cedar Works, 2019
  • Basic Shelf Preparation Techniques Certification - process, 2016
  • Shelving and Stack Maintenance Certification - Harbor & Co., 2018
  • Time and Task Management for Library Environments - framework, 2015
  • Certified Public Access Computing Coordinator - Cedar Works, 2015
  • ALA Library Assistant Specialist Certification - American Library Association, 2020
  • Certified Public Accountant (CPA)
  • Workplace Etiquette and Professional Communication – category, 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Organization and Management for Library Staff - Beacon Labs, 2020

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