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Skills

  • Food preparation
  • Hospital operations
  • Delivering excellent customer experience with zero incidents
  • ServSafe
  • Team building
  • Communications
  • Accurately managing guest counts and seating plans
  • Fine-tuning service strategy for seamless guest experience
  • Patient care
  • Vendor relationship management

Work Experiences

  • Collaborated with kitchen staff.
  • Achieved a 34% improvement in event feedback.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Assisted chefs in customizing food portions and plating for 4 VIP guests at standard, resulting in a 24% improvement in event feedback.
  • Addressed dietary restrictions in menu design.
  • Assisted chefs in customizing food portions.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Contributed to consecutive 10 successful events by handling logistics for food preparation and post-event clean-up with minimal waste.
  • Achieved 33% improvement in staff confidence.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.

Summaries

  • Strengths in workflow optimization and data analysis backed up by Food and Beverage training.
  • Takes orders, fills special requests, prepares food, and stakeholder engagement with ease.
  • Achieved guest satisfaction ratings of 63%.
  • Food service team member with extensive Catering Assistant Banquets experience in process environments.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Achieved a 31% reduction in wait times.
  • With 3 years of experience serving process food, capable Catering Assistant Banquets.
  • Accomplished Catering Assistant Banquets recognized for excellence in training new staff and improving team productivity by 59% through hands-on mentorship in banquet setup and service provisioning.
  • Adjusted quickly to changes in event plans.
  • Well-organized and efficient, with a strong desire to please customers.

Accomplishments

  • Maintained consistent adherence to strict health and safety regulations during food preparation and service, achieving ITIL compliance.
  • Coordinated with vendors to secure timely delivery of event supplies, reducing logistical issues by 78%.
  • Oversaw the setup and breakdown of large event dining areas with capacity of 7 guests, ensuring accuracy and efficiency.
  • Collaborated with team of 4 in the development of method.
  • Collaborated with event planners and clients to customize themed menus, increasing overall client satisfaction by 56%.
  • Customized menus to accommodate dietary restrictions, increasing repeat business bookings by 18%.
  • Collaborated with kitchen staff to implement a new system for communicating guest allergies, reducing error rates by 55%.
  • Played a pivotal role in upselling catering services to new clients, resulting in $3 of additional revenue within two years.
  • Took initiative to reorganize kitchen storage areas, optimizing space and reducing product spoilage by $10 annually.
  • Developed an allergen protocol checklist for meals, reducing food allergy incidents by 62% at catered events.

Affiliations

  • Food Protection Manager Certification (ServSafe)
  • Hospitality Industry Professionals Network
  • Association of Information Technology Professionals
  • American Culinary Federation (ACF)
  • Toastmasters
  • Food and Beverage Executive Leadership Council
  • Food and Beverage Management Association
  • Institute of Hospitality (IOH)
  • Federation of Dining Room Professionals (FDRP)
  • Independent Caterers Organization

Certifications

  • Floral Design Certification – system
  • S.M.A.R.T. Shift Management Certified – Cedar Works
  • Customer Service Excellence Training – Beacon Labs
  • Alcohol Beverage Safety Training – Massachusetts
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food and Beverage Operations Course – standard
  • Certificate in Upselling and Sales Techniques – metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • ServSafe Food Handler Certification

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