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Skills

  • Communications
  • Team building
  • Event-specific serving etiquette
  • Catering inventory management
  • Problem resolution
  • Client satisfaction management
  • Operational improvement
  • Banquet event setup and breakdown
  • Handling sensitive client feedback with diplomacy
  • Process improvement

Work Experiences

  • Assisted with wine pairings and beverage recommendations for high-value corporate events, consistently pleasing clients with well-suited selections.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Contributed to consecutive 10 successful events by handling logistics for food preparation and post-event clean-up with minimal waste.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Assisted chefs in customizing food portions.
  • Collaborated with kitchen staff.
  • Achieved minimal waste.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Addressed dietary restrictions in menu design.
  • Collaborated with kitchen and pastry chefs.

Summaries

  • Achieved a 31% reduction in wait times.
  • Achieved guest satisfaction ratings of 63%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Catered to high-profile guests.
  • Clear understanding of vendor management and quality assurance as well as data analysis training.
  • Achieved a 80% uptick in client reviews.
  • With 3 years of experience serving process food, capable Catering Assistant Banquets.
  • Strong communication and organizational skills.
  • Catering Assistant Banquets with 8 years of service industry experience.
  • Achieved zero incidents.

Accomplishments

  • Collaborated with event planners and clients to customize themed menus, increasing overall client satisfaction by 56%.
  • Played a pivotal role in upselling catering services to new clients, resulting in $3 of additional revenue within two years.
  • Assisted in the execution of over 7 corporate banquets, consistently staying within budget and time constraints.
  • Led post-event evaluations with stakeholders, implementing feedback that improved future event success rates by 24%.
  • Handled sensitive client feedback with diplomacy, successfully resolving issues and maintaining positive vendor relationships.
  • Resolved client concerns related to last-minute dietary changes, ensuring client satisfaction without affecting event timelines.
  • Developed a resource allocation strategy for catering materials, reducing operational waste by 8 annually.
  • Served as key point of contact between catering and hotel management during high-impact events, resolving real-time challenges quickly.
  • Established strong relationships with a diverse group of vendors, ensuring timely deliveries and securing discounts of 24% on supplies.
  • Collaborated with team of 4 in the development of method.

Affiliations

  • National Association for Catering and Events (NACE)
  • Meeting Professionals International (MPI)
  • Lions Club
  • American Marketing Association
  • Hospitality Industry Professionals Network
  • Event Catering Management Online Certificate
  • International Caterers Association (ICA)
  • International Foodservice Executives Association (IFSEA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Association of Social Workers

Certifications

  • Advanced Catering Training Certification
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Professional Food Manager (CPFM)
  • Certified Guest Services Professional (CGSP)
  • Certificate in Upselling and Sales Techniques – metric
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • CompTIA Network+

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