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Skills

  • Market trend analysis
  • Portfolio Management
  • Goal setting and achievement
  • Data entry accuracy in loan processing software
  • Problem resolution
  • Operational improvement
  • Creditworthiness evaluation
  • Supervision
  • Project organization
  • Moody's KMV CreditEdge

Work Experiences

  • Oversaw the delivery of procedure project by standard team, which resulted in initiative.
  • Attracted new clients.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 16%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved zero regulatory violations during 18 months.
  • Developed new loan prospects by making weekly cold calls to 10 people.
  • Achieved a 17% reduction in processing time.
  • Achieved 23% approval rate in 2017.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Strengths in stakeholder engagement and quality assurance backed up by Military training.
  • Consistently exceeds expectations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Assisted clients through the loan process.
  • Achieved a 83% reduction in error rates.
  • Adaptable Junior Loan Officer.
  • Achieved a 52% decrease in default risks.
  • Clear understanding of project management and performance reporting as well as project management training.
  • Excellent communication and analytical skills.

Accomplishments

  • Developed competitive loan product comparisons, increasing loan sales by 68% through personalized client recommendations.
  • Created Excel-based financial report templates, enhancing data accuracy and efficiency in loan analysis.
  • Collaborated with underwriters to approve loans in accordance with company policy, leading to a 76% increase in loan volume during 18 months.
  • Collaborated with credit analysts to evaluate risk and adjust loan terms, resulting in a 48% improvement in credit ratings portfolio quality.
  • Exceeded personal origination targets by 24% during 2023, contributing to an overall team goal achievement.
  • Conducted extensive review of loan applications, identifying discrepancies and improving approval rate by 78% during 2022.
  • Reviewed client financial documentation, such as tax returns and pay stubs, to determine loan eligibility and risk exposure.
  • Developed and maintained professional relationships with realtors and brokers, contributing to a 81% increase in referral business.
  • Implemented tracking systems for each loan file, cutting record retrieval time by 69% and improving operational efficiency.
  • Documented and resolved procedure which led to metric.

Affiliations

  • Society of Women Engineers
  • Certified Mortgage Loan Officer (CMLO) 2024
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Certified Consumer Credit Counselor (CCCC) 2023
  • Commercial Finance Association (CFA)
  • Mortgage Bankers Association (MBA)
  • Real Estate Investment Club of Portland
  • Association for Computing Machinery
  • American Medical Informatics Association

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Residential Underwriter (CRU) by Mortgage Bankers Association
  • Certified Business Analysis Professional (CBAP)
  • Freddie Mac Fundamentals Certification
  • Credit Risk Certified (CRC)
  • ServSafe
  • Certified Regulatory Compliance Manager (CRCM) by American Bankers Association
  • Advanced Certified Mortgage Loan Processor (ACMLP)
  • Salesforce

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