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Skills

  • Process improvement
  • Interpersonal skills for maintaining client relationships
  • Loan approval rate optimization
  • Budgets
  • Data entry accuracy in loan processing software
  • Error rate reduction strategies
  • Project organization
  • Deep knowledge of bankruptcy processes
  • Financial documentation review (pay stubs, tax returns)
  • Customer service

Work Experiences

  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Advised on loan restructuring options.
  • Developed new loan prospects by making weekly cold calls to 10 people.
  • Assisted operations in clearing loan applications by ensuring all necessary documentation was collected, reducing error rates by 60%.
  • Achieved results over 6 months.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 16%.
  • Successfully closed an average of 7 loans every month.
  • Achieved 18 key performance indicators in loan origination and customer satisfaction consistently for three years.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.

Summaries

  • Achieved 32% growth in new loan applicants.
  • Assisted over 9 clients annually.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Achieved a 83% reduction in error rates.
  • Clear understanding of project management and performance reporting as well as project management training.
  • Consistently delivered strong results in loan origination.
  • Adept at driving loan applications from leads to closure.
  • Aligned loan products with client needs.
  • Excellent communication and analytical skills.
  • Dedicated to learning, growing, and succeeding in Military.

Accomplishments

  • Collaborated with credit analysts to evaluate risk and adjust loan terms, resulting in a 48% improvement in credit ratings portfolio quality.
  • Awarded Outstanding Service Award for exceeding quarterly loan origination targets by 80%, surpassing client service benchmarks.
  • Resolved inconsistencies in borrower documentation, thereby increasing loan approval rates by 18% throughout the fiscal year.
  • Investigated and resolved contractual loan disputes, minimizing financial loss and negative ratings for Summit Group.
  • Supported senior loan officers in portfolio management, contributing to the reduction of delinquent loans by 82%.
  • Helped coordinate loan approval processes, effectively managing client expectations and achieving 67% faster service times.
  • Collaborated with underwriters to approve loans in accordance with company policy, leading to a 76% increase in loan volume during 18 months.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Financial Services Institute (FSI)
  • Commercial Finance Association (CFA)
  • Association for Computing Machinery
  • Jaycees
  • Certified Consumer Credit Counselor (CCCC) 2023
  • American Society of Safety Professionals
  • Mortgage Bankers Association (MBA)
  • Financial Planning Association (FPA)
  • International Association of Administrative Professionals
  • Junior Loan Officers Networking Group

Certifications

  • Commercial Mortgage Specialization by the National Association of Mortgage Brokers (NAMB)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Fair Lending Certificate by Lakeside Partners
  • Certified Credit Union Financial Counselor (CCUFC)
  • Certified Regulatory Compliance Manager (CRCM) by American Bankers Association
  • Salesforce
  • Mortgage Loan Originator License (NMLS)
  • Certified Commercial Loan Officer (CCLO) by American Bankers Association
  • Certified Financial Modeling & Valuation Analyst (FMVA) by Northwind
  • Certified Mortgage Banker (CMB) by program

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